Summary
Overview
Work History
Education
Skills
Interests
Timeline
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PAMELA BENDEZU

Franklin,OH

Summary

Seasoned Branch Lead and talented leader with 11 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

16
16
years of professional experience

Work History

Branch Operation Lead

JPMorgan Chase
04.2014 - Current
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and maintained relationships with external vendors and suppliers.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Interacted well with customers to build connections and nurture relationships.
  • Reported issues to higher management with great detail.

Waitress

Cracker Barrel Restaurant
09.2012 - 03.2014
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Waitress

Bd's Mongolian Barbeque
04.2009 - 01.2014
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Used cash registers and credit card machines to cash out customers.

Education

University of Cincinnati
Cincinnati, OH
01-2014

Miami Dade College
Miami, FL
01-2008

High School Diploma -

Felix Varela Sr. High
Miami, FL
01-2006

Skills

  • Team leadership
  • Customer service
  • Cross-functional communication
  • Policies and procedures implementation
  • Customer relationship management
  • Performance reporting
  • Crisis management
  • MS office

Interests

  • Passionate about balancing physical health with mental and emotional wellness
  • Avid Reader

Timeline

Branch Operation Lead

JPMorgan Chase
04.2014 - Current

Waitress

Cracker Barrel Restaurant
09.2012 - 03.2014

Waitress

Bd's Mongolian Barbeque
04.2009 - 01.2014

University of Cincinnati

Miami Dade College

High School Diploma -

Felix Varela Sr. High

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PAMELA BENDEZU