Volmer Guirnalda
Las Vegas,NV
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
24
24
years of professional experience
Work History
Branch Operation Lead
JPMorgan Chase
Las Vegas, USA
01.2024 - Current
- Supervised branch operations, including cash shipments and scheduling procedures.
- Managed ATM operations to ensure secure vault access and proper key handling.
- Processed cash transactions with accuracy while delivering exceptional customer service.
- Trained staff as licensed notary to ensure regulatory compliance.
- Collaborated with diverse coworkers to achieve goals and address product-related issues.
- Introduced innovative ideas to enhance team performance and improve outcomes.
- Resolved customer issues promptly, promoting high satisfaction through knowledgeable service.
Supervisor/Quality Control Lead
Contour Hardening, Inc
Indianapolis, USA
01.2015 - 01.2024
- Conducted A+ quality checks to ensure compliance with company standards.
- Supervised staff in time card approval and facility closure for operational efficiency.
- Trained new employees on safety protocols and operational procedures.
- Facilitated interdepartmental communication to enhance operations and resolve issues.
- Led team meetings to review goals, provide updates, and address employee concerns.
- Monitored employee productivity, offering constructive feedback and coaching.
- Provided guidance to subordinates regarding job duties and responsibilities.
- Addressed interpersonal conflicts within the team to maintain a harmonious work environment.
Certified Medical Assistant
Rehabilitation Associates
Indianapolis, USA
01.2019 - 01.2022
- Obtained patient vitals and recorded histories in Isalus EMR for accurate documentation.
- Administered and documented injections and vaccinations while triaging patients for timely care.
- Efficiently handled prior authorization requests and notified patients of approvals.
- Assisted healthcare providers during patient examinations and procedures.
- Coordinated appointments and follow-ups between patients and specialists.
- Managed patient records using electronic health record systems to maintain accuracy.
- Prepared examination rooms and ensured sterilization of instruments for safety.
- Supported billing processes by verifying insurance information and coding claims accurately.
Floor Manager
Plato’s Closet Clothing Store
Fishers, USA
01.2007 - 01.2010
- Assisted in opening and closing procedures/Completed banking transactions to manage cash flow/balancing cash drawers
- Ensured clean sales floor and handled cash, delivering excellent customer service to enhance shopping experience
- Collaborated with team members and owner to achieve one million dollar store sales goal
CSR1/Associate Banker
Bank One
Indianapolis, USA
01.2003 - 01.2004
- Delivered customer service as a bank teller teller, drive thru teller, welcomed customers upon entry
- Processed customer checks and deposits, ensured customer satisfaction through quality service and maintained ATM cash levels
- Assisting other employees to unlock safe vault and assisting customers to their safety boxes
Education
Licensed Notary -
State of Indiana
CORE 40 Diploma -
The Excel Center
Indianapolis, INBasic Life Support (CPR and AED) program -
American Heart Association
Certified Medical Assistant -
National Healthcareer Associations
Business Etiquette Certification -
The Excel Center
Indianapolis, INBusiness Communication Certification -
The Excel Center
Indianapolis, INCustomer Service Certification -
The Excel Center
Indianapolis, INVincennes University Certified Medical Assistant Program -
Vincennes University
Skills
- Customer service
- Verbal communication
- Written communication
- Quality Control
- Supervision
- Banking Customer Service
- Cash management
- Licensed Notary
- Branch operations
- Team leadership
- Staff training
- Time management
- Attention to detail
- Relationship building
- Decision making
- Conflict resolution
- Task prioritization
- Flexible and adaptable
- Critical thinking
- Social perceptiveness
Languages
- Fluent in English
- Fluent in Ilocano
- Fluent in Tagalog
Timeline
Branch Operation Lead
JPMorgan Chase
01.2024 - Current
Certified Medical Assistant
Rehabilitation Associates
01.2019 - 01.2022
Supervisor/Quality Control Lead
Contour Hardening, Inc
01.2015 - 01.2024
Floor Manager
Plato’s Closet Clothing Store
01.2007 - 01.2010
CSR1/Associate Banker
Bank One
01.2003 - 01.2004
Licensed Notary -
State of Indiana
CORE 40 Diploma -
The Excel Center
Basic Life Support (CPR and AED) program -
American Heart Association
Certified Medical Assistant -
National Healthcareer Associations
Business Etiquette Certification -
The Excel Center
Business Communication Certification -
The Excel Center
Customer Service Certification -
The Excel Center
Vincennes University Certified Medical Assistant Program -
Vincennes University