Kacie Solis
Austin
Summary
Dynamic professional with a proven track record at JP Morgan Chase, excelling in team collaboration and customer service. Recognized for exceeding sales goals and enhancing client satisfaction through tailored solutions. Adept at multitasking and problem-solving, ensuring efficient operations while maintaining high standards of quality and attention to detail.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Branch Operation Lead
JP Morgan Chase
11.2018 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
Server
Applebee's Grill + Bar
03.2017 - 06.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Catering Manager
Panera Bread
01.2017 - 10.2018
- Managed high-quality food preparation and presentation, ensuring consistent client satisfaction.
- Designed catering packages to increase sales and customer experience.
- Exceeded both quarterly and annual sales goals.
- Built strong partnerships with local businesses for referrals, expanding the company''s clientele base.
- Increased brand visibility through participation in trade shows, conferences, and other public-facing events.
- Collaborated with clients to create customized menus tailored to their specific preferences and needs.
- Coordinated logistics for multiple events simultaneously, maintaining seamless operations and timely execution.
Catering Coordinator
Corner Bakery Cafe
01.2015 - 01.2017
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Increased repeat business through strong relationship-building with clients and vendors.
- Maintained high standards of food safety, consistently adhering to all health regulations and guidelines.
- Solicited, negotiated and booked new and repeat business through previous clients, local businesses and event management companies to maximize catering revenue and meet and exceed goals.
- Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
- Promoted catering packages with most profitable outcomes without sacrificing client desires.
- Exceeded both quarterly and annual sales goals.
Education
High School Diploma -
Cedar Ridge High School
Round RockSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
Certification
- AWS Solutions Architect Associate Certification - SimpliLearn
- UX/UI Design Certificate - CheggSkills
- Web Development Certificate - CheggSKills
Timeline
Branch Operation Lead
JP Morgan Chase
11.2018 - Current
Server
Applebee's Grill + Bar
03.2017 - 06.2022
Catering Manager
Panera Bread
01.2017 - 10.2018
Catering Coordinator
Corner Bakery Cafe
01.2015 - 01.2017
High School Diploma -
Cedar Ridge High School
Similar Profiles
Lisa Olivia GrenviczLisa Olivia Grenvicz
Private Client Banker at JP Morgan Chase & Company (Chase Bank)Private Client Banker at JP Morgan Chase & Company (Chase Bank)
Taylor SimsTaylor Sims
Client Services Specialist & Associate Banker at JP Morgan Chase & Chase BankClient Services Specialist & Associate Banker at JP Morgan Chase & Chase Bank
Miranda GuerreroMiranda Guerrero
Associate Banker Market Expansion at Jp Morgan Chase ChaseAssociate Banker Market Expansion at Jp Morgan Chase Chase
Melissa CarrascoMelissa Carrasco
CREDIT CARD FRAUD IDENTITY THEFT BILINGUAL SPECIALIST at JP Morgan ChaseCREDIT CARD FRAUD IDENTITY THEFT BILINGUAL SPECIALIST at JP Morgan Chase
Devin RoweDevin Rowe
Pretrial Supervision Officer at Travis County Pretrial ServicesPretrial Supervision Officer at Travis County Pretrial Services