Joanna Cook

• Managed high-volume mail processing and organization of client documentation.
• Handled customer inquiries and billing questions with professionalism and accuracy.
• Performed data entry, scanning, and document organization for secure recordkeeping.
• Maintained office files and assisted with tracking payments and transactions.
• Demonstrated efficiency in Microsoft Office applications and multi-tasking in a fast-paced environment.

Haven Hospice Services – Apr 2024 – Present
Middleburg Rehab and Nursing – Mar 2023 – Mar 2024
Penney Retirement Community – Aug 2022 – Mar 2023

• Accurately documented patient records, visits, and medical updates in EMR systems.
• Coordinated schedules and maintained communication logs — demonstrating precision and responsibility.
• Assisted with administrative support tasks and contributed to efficient workflow processes.
• Developed strong interpersonal and problem-solving skills while working under pressure.

• Managed daily transactions, processed payments, and prepared accurate bank deposits.
• Maintained inventory records and organized customer invoicing and shipping details.
• Scheduled and tracked customer appointments and document services.