Joanna Cruz
Union City,NJ
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Epic.
Overview
13
13
years of professional experience
Work History
Medical Office Assistant
Endocrinology Consultants
Englewood, NJ
08.2023 - Current
- Collect patient information and verify insurance coverage.
- Process patient check-in/out procedures, collecting co-pays and patient information
- Assisting patients with completing necessary paperwork and ensuring they feel comfortable by addressing any immediate concerns
- Responding to patient inquiries by providing accurate information about physician availability and services
- Schedule appointments efficiently, ensuring accurate data entry and confirmation calls
- Managing patient records and ensuring their confidentiality
- Supporting providers by coordinating follow-up care, sending out prescriptions, and managing patient transitions between different care settings
- Other duties and responsibilities at the discretion of management
Patient Service Representative /Laboratory Assistant
Summit Health, Village MD, NJ Urology
03.2019 - 08.2023
- Greet visitors, patients, and families in a friendly professional manner and direct them appropriately
- Maintain an efficient patient flow through the registration process and provide excellent customer service to patients/families
- Inform patients of delay in physician schedules, assist with patient comfort while delayed
- Scan insurance cards, process insurance verifications utilizing the on-line system, and update the patient account
- Update patient information including demographics, insurance,
- HIPAA forms and financial waivers
- Schedule appointments accurately according to department guidelines; using waitlists when applicable
- Confirm future appointments as needed
- Review Eligibility and Phone report
- Preparation of specimens for testing which meet the laboratory’s criteria
- Sanitize equipment and workspace
- Process covid specimens and lab processor,
- Perform pipetting, organizing of samples as needed
- Software knowledge on Athena, Kronos, EPIC, and Coppia.
Clinical Data
Prompt Foot & Ankle Care
11.2017 - 03.2019
- Greet & register patients according to company protocols
- Assist patients to complete all necessary documentation
- Maintain and manage patient records via scanning of documents
- Answer calls and assist with inquiries
- Schedule / Reschedule appointments
- Obtain external medical reports by medical professionals
Patient Care Advocate
Phillips Eye Specialists
07.2015 - 11.2017
- Organize and coordinate patient in-take and assist patients with completion
- Accurately enter/update patient information
- Process medical information; verify patient eligibility and address patient's questions about insurances
- Handle cash, credit, and co-payments accurately
- Maintained clean, safe, and well-organized patient environment.
- Monitored progress and documented patient health status changes to keep care team updated.
- Maintained confidentiality of patient data and condition to safeguard health information.
Administrative Assistant
Hudson County Community College
03.2011 - 05.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled tutoring sessions for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record student data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and registration data for students and tutors.
Woman’s Basketball Manager
Saint Peters University
09.2014 - 04.2015
- Established team priorities, maintained schedules and monitored performance.
- Directed ambitious practice sessions to boost athletic abilities and teamwork.
- Participated in fundraising events, helping team bring in funds to pay for travel and other expenses.
- Submitted purchase requests for new supplies, uniforms and equipment.
Education
Bachelors of Science - Business Administration And Management
Saint Peter’s University
05.2015
Associates of Arts - Business Management
Hudson County Community College
05.2012
Skills
- Customer Experience
- Analyzing Test Results
- Patient Intakes
- Financial Statements
- Patient Information
- Google Docs
- Electronic Patient Medical Record
- Chart and Graph Preparation
- HIPAA Guidelines
- Medical Office Administration
- Call Transfers
- Staff Management
- Patient Relations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Italian
Elementary
Timeline
Medical Office Assistant
Endocrinology Consultants
08.2023 - Current
Patient Service Representative /Laboratory Assistant
Summit Health, Village MD, NJ Urology
03.2019 - 08.2023
Clinical Data
Prompt Foot & Ankle Care
11.2017 - 03.2019
Patient Care Advocate
Phillips Eye Specialists
07.2015 - 11.2017
Woman’s Basketball Manager
Saint Peters University
09.2014 - 04.2015
Administrative Assistant
Hudson County Community College
03.2011 - 05.2017
Bachelors of Science - Business Administration And Management
Saint Peter’s University
Associates of Arts - Business Management
Hudson County Community College
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