Customer-focused professional with strong ownership mindset and consistent focus on client experience. Demonstrates honest, straightforward communication and reliable follow-through. Works efficiently in fast-paced environments to support team goals.
Overview
32
32
years of professional experience
Work History
Frontline Member Associate
Lowes
Lakeland, FL
01.2026 - 09.2026
Assisted Lowe's customers with product selection and aisle locations.
Ensured safety standards were met by adhering to all safety protocols set forth by the company.
Processed payments for products or services rendered using cash register, credit card machine and and or other POS systems.
Processed sales transactions at Lowe's front registers.
Restocked Lowe's shelves and organized merchandise displays.
Veterinarian Technician
Dr. Bob Irelan Veterinary Services
Lakeland, FL
10.2025 - 01.2026
Assisted veterinarians during exams, treatments, and routine procedures.
Prepared examination rooms, instruments, and supplies for patient visits.
Collected patient histories and recorded vital signs.
Supported client communication with discharge instructions and care guidance.
Assisted with diagnosis and treatment of animal health problems by performing lab tests on specimens.
Administered vaccinations and performed routine laboratory tests to check for any abnormalities in an animal's health condition.
Monitored vital signs of animals during medical procedures and administered basic first aid treatments when necessary.
Maintained accurate records of all treatment provided to animals including medical history files and vaccination certificates.
Used high-tech equipment to assist in diagnostic, medical and surgical procedures.
Supported veterinarians to drive quality care, advocate for pets and educate clients.
Manufacturing Production Associate
Rita Staffing / IGT
Lakeland, Florida
06.2025 - 08.2025
Operated production equipment on Rita Staffing / IGT manufacturing line.
Inspected finished products for defects and quality standards.
Followed safety procedures and clean workspace requirements.
Assisted team members with line setup and material handling.
Identified problems with production lines and took corrective action as needed.
Reported defective products to supervisors for further investigation.
IGT manufactures Lottery tickets for many countries including the.
IGT operates 24 hours, 7 days a week.
Deli Associate
Publix
Lakeland, Florida
01.2025 - 03.2025
Supported team members with daily department setup and closing tasks.
Assisted department customers with product questions and service needs.
Followed store policies for safety, cleanliness, and customer service.
Restocked inventory as needed to maintain an adequate supply of products.
Performed daily cleaning duties such as dusting and sweeping the sales floor.
Handled phone calls regarding store policies, product availability, pricing information and order placement.
Quality control on all cooked items on hot bar.
Prepared food items for costumers to their desire.
Animal Shelter Volunteer
Polk County Bully Project
Lakeland, FL
07.2024 - 09.2024
Fed dogs and cats following animal care facility feeding schedules
Cleaned kennels, cages, and common areas using approved sanitation supplies
Exercised animals through walks, playtime, and supervised outdoor activity
Restocked food, bedding, toys, and cleaning supplies in storage areas
Feeds animals according to instructions from veterinarians or animal care supervisors.
Maintained records for feeding, cleaning, and daily animal care tasks
Cleans and maintains animal living areas, including cages and tanks, using appropriate cleaning materials.
Sort line
Amazon Air
Lakeland, Florida
11.2020 - 06.2024
Sorted packages for distribution center workflows using barcode scanning systems.
Inspected parcels for damage, labels, and destination accuracy during sortation.
Monitored sortation equipment and reported jams, delays, and safety issues.
Followed employer safety procedures and maintained clean work areas.
Organized packages into designated containers for delivery.
Followed established procedures to handle hazardous material safely.
Scanned barcodes on packages using RF scanners.
Met daily productivity goals set by management team.
Maintained accuracy and speed in sorting packages according to size, weight, and destination.
Ambassador duties consisted of training new associates on skills and safety. Amnesty duties were to maintain the robotic equipment flow.
m
A
Veterinary Technician
All Creatures Animal Clinic
Lakeland, FL
12.2003 - 11.2020
Assisted veterinarians during exams, treatments, and routine procedures.
Prepared examination rooms, instruments, and supplies for patient visits.
Collected patient histories and recorded vital signs.
Restrained animals safely during procedures and handling.
Cleaned kennels, cages, and treatment areas to maintain sanitation.
Monitored recovery animals and reported changes to veterinary staff.
Supported client communication with discharge instructions and care guidance.
Prepared and administered medications and vaccines as prescribed by veterinarian.
Performed physical examinations and diagnostic tests, such as x-rays, ultrasounds, blood work, urinalysis, and fecal analysis.
Shaved surgical areas and placed IV catheters in preparation for surgery.
Assisted with diagnosis and treatment of animal health problems by performing lab tests on specimens.
Assisted with euthanasia when necessary according to veterinarian instructions.
Supported veterinarians to drive quality care, advocate for pets and educate clients.
Performed physical examinations and recorded weight, temperature and other vitals.
Monitored vital signs of animals during medical procedures and administered basic first aid treatments when necessary.
Provided emotional support to owners whose pets were ill or had passed away due to a terminal illness.
Observed behavioral characteristics of animals in order to provide insight into possible illnesses or changes in behavior.
Operated anesthesia, oxygen and monitoring equipment.
Scrubbed, counted, and packed surgical instruments and drapes for autoclave sterilization.
Communicated with clients regarding their pet's health status or progress reports following a procedure or illness diagnosis.
Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area.
Monitored vital signs during surgery and notified veterinarian of changes.
Adhered strictly to safety protocols while working with hazardous materials such as drugs and chemicals.
Tracked and scheduled follow-up appointments for animal treatment.
Cleaned and maintained equipment used in veterinary practices such as cages, examination tables, autoclaves.
Maintained accurate records of all treatment provided to animals including medical history files and vaccination certificates.
Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
Dispensed prescription medications upon request from veterinarians.
Restrained and stabilized animals during examination and treatment to prevent injuries.
Performed ear cytology, urine cytology, diagnostic equipment, ultrasound, and digital x-ray.
Veterinary Technician
Outback Animal Hospital
Lakeland, Florida
10.2019 - 11.2019
Prepared exam rooms and sterilized instruments for daily veterinary procedures.
Restrained pets during examinations and administration of immunizations to protect staff and animals.
Drew blood samples from animals for testing and prepared specimens for laboratory evaluation.
Interacted professionally with clientele while promoting the practice's services through positive customer service skills.
Explained disease and condition diagnoses, prognoses, and treatment options to pet and animal owners to provide information for decision-making concerning care.
Monitored anesthesia during surgical procedures and maintained patient safety throughout the procedure.
Provided nursing care to hospitalized animals by monitoring vital signs, providing fluids and medications, and performing diagnostic tests as instructed.
Administered first aid treatment to injured or sick animals in accordance with established protocols.
Observed animals closely for any changes in physical condition or behavior that may indicate illness or injury.
Asked clients appropriate questions regarding sick pets and documented details regarding behavior, eating habits and medications ingested.
Collected samples and prepared lab submissions for clinical testing.
Educated pet owners on aftercare and basic home treatment steps.
Administered prescribed medications and followed treatment instructions carefully.
Educated clients on ways to keep pets healthy, and explained benefits of using flea and tick control and heartworm prevention medication.
Educated clients on proper pet care techniques including nutrition, behavior modification and preventive health care.
Maintained accurate medical records for all patients, including documenting treatments and patient history.
Performed laboratory procedures such as hematology, urinalysis, fecal analysis, skin scrapings and ear cytologys.
Organized operating room ahead of procedures and assisted veterinarians during surgeries.
Offered comfort to clients during difficult times when pets were ill or dying.
Attended continuing education seminars related to veterinary medicine topics such as animal anatomy, physiology and pharmacology.
Veterinary Technician
Kathleen Animal Hospital
Lakeland, Florida
12.2002 - 11.2003
Assisted veterinarians during exams, treatments, and routine procedures.
Prepared examination rooms, instruments, and supplies for patient visits.
Collected patient histories and recorded vital signs.
Cleaned kennels, cages, and treatment areas to maintain sanitation.
Monitored recovery animals and reported changes to veterinary staff.
Restrained and stabilized animals during examination and treatment to prevent injuries.
Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
Administered medications and vaccinations under veterinary direction.
Dispensed prescription medications upon request from veterinarians.
Performed physical examinations and diagnostic tests, such as x-rays, ultrasounds, blood work, urinalysis, and fecal analysis.
Shaved surgical areas and placed IV catheters in preparation for surgery.
Sales Floor Associate
Sam's Club
Lakeland, FL
03.1997 - 11.2003
Assisted Sam's Club members with product location and purchase questions.
Stocked merchandise on sales floor using Sam's Club stocking procedures.
Checked price labels and signage for accurate Sam's Club display.
Supported checkout lines by directing members to open registers.
Assisted with stocking shelves, organizing merchandise, and maintaining cleanliness of sales floor.
Communicated with Sam's Club team to resolve floor needs quickly.
Maintained a friendly and professional demeanor while interacting with customers and colleagues alike.
Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
Maintained signs and labels to communicate accurate prices to guests, following signing, and merchandising processes.
Forklift operator for 5 years.
Veterinary Assistant / Animal Caretaker
Highland Pet Hospital
Lakeland, FL
04.1994 - 11.2003
Assisted veterinarians with exam room preparation and patient handling.
Monitored animal comfort during examinations and procedures.
Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
Cleaned and sterilized exam rooms between appointments.
Scrubbed, counted, and packed surgical instruments and drapes for autoclave sterilization.
Obtained information and history from clients to maintain medical charts.
Maintained accurate medical records of all patients.
Operated radiographic and ultrasound equipment.
Performed routine laboratory tests including urinalysis, microbiology cultures and hematology.
Released patients to owners with care directions from veterinary staff.
Ensured that cages were kept clean at all times.
Dispensed medications orally or topically as directed by veterinarian.
Education Department
Sea World Orlando
Lakeland, Florida
05.1999 - 09.2001
Educated guests on wildlife at Sea World Orlando. Informed guests on their status in the wild and educated on hazards wildlife faced in the wild.
Instructional speaker at interaction locations.
Answered quest questions they may have.
Helped quest have the best possible experience while interacting and visiting our wildlife exhibits.