Summary
Overview
Work History
Education
Skills
Timeline
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Joanna Cuva Vann

Lakeland,FL

Summary

Customer-focused professional with strong ownership mindset and consistent focus on client experience. Demonstrates honest, straightforward communication and reliable follow-through. Works efficiently in fast-paced environments to support team goals.

Overview

32
32
years of professional experience

Work History

Frontline Member Associate

Lowes
Lakeland, FL
01.2026 - 09.2026
  • Assisted Lowe's customers with product selection and aisle locations.
  • Ensured safety standards were met by adhering to all safety protocols set forth by the company.
  • Processed payments for products or services rendered using cash register, credit card machine and and or other POS systems.
  • Processed sales transactions at Lowe's front registers.
  • Restocked Lowe's shelves and organized merchandise displays.

Veterinarian Technician

Dr. Bob Irelan Veterinary Services
Lakeland, FL
10.2025 - 01.2026
  • Assisted veterinarians during exams, treatments, and routine procedures.
  • Prepared examination rooms, instruments, and supplies for patient visits.
  • Collected patient histories and recorded vital signs.
  • Supported client communication with discharge instructions and care guidance.
  • Assisted with diagnosis and treatment of animal health problems by performing lab tests on specimens.
  • Administered vaccinations and performed routine laboratory tests to check for any abnormalities in an animal's health condition.
  • Monitored vital signs of animals during medical procedures and administered basic first aid treatments when necessary.
  • Maintained accurate records of all treatment provided to animals including medical history files and vaccination certificates.
  • Used high-tech equipment to assist in diagnostic, medical and surgical procedures.
  • Supported veterinarians to drive quality care, advocate for pets and educate clients.

Manufacturing Production Associate

Rita Staffing / IGT
Lakeland, Florida
06.2025 - 08.2025
  • Operated production equipment on Rita Staffing / IGT manufacturing line.
  • Inspected finished products for defects and quality standards.
  • Followed safety procedures and clean workspace requirements.
  • Assisted team members with line setup and material handling.
  • Identified problems with production lines and took corrective action as needed.
  • Reported defective products to supervisors for further investigation.
  • IGT manufactures Lottery tickets for many countries including the.
  • IGT operates 24 hours, 7 days a week.

Deli Associate

Publix
Lakeland, Florida
01.2025 - 03.2025
  • Supported team members with daily department setup and closing tasks.
  • Assisted department customers with product questions and service needs.
  • Followed store policies for safety, cleanliness, and customer service.
  • Restocked inventory as needed to maintain an adequate supply of products.
  • Performed daily cleaning duties such as dusting and sweeping the sales floor.
  • Handled phone calls regarding store policies, product availability, pricing information and order placement.
  • Quality control on all cooked items on hot bar.
  • Prepared food items for costumers to their desire.

Animal Shelter Volunteer

Polk County Bully Project
Lakeland, FL
07.2024 - 09.2024
  • Fed dogs and cats following animal care facility feeding schedules
  • Cleaned kennels, cages, and common areas using approved sanitation supplies
  • Exercised animals through walks, playtime, and supervised outdoor activity
  • Restocked food, bedding, toys, and cleaning supplies in storage areas
  • Feeds animals according to instructions from veterinarians or animal care supervisors.
  • Maintained records for feeding, cleaning, and daily animal care tasks
  • Cleans and maintains animal living areas, including cages and tanks, using appropriate cleaning materials.

Sort line

Amazon Air
Lakeland, Florida
11.2020 - 06.2024
  • Sorted packages for distribution center workflows using barcode scanning systems.
  • Inspected parcels for damage, labels, and destination accuracy during sortation.
  • Monitored sortation equipment and reported jams, delays, and safety issues.
  • Followed employer safety procedures and maintained clean work areas.
  • Organized packages into designated containers for delivery.
  • Followed established procedures to handle hazardous material safely.
  • Scanned barcodes on packages using RF scanners.
  • Met daily productivity goals set by management team.
  • Maintained accuracy and speed in sorting packages according to size, weight, and destination.
  • Ambassador duties consisted of training new associates on skills and safety. Amnesty duties were to maintain the robotic equipment flow.

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Veterinary Technician

All Creatures Animal Clinic
Lakeland, FL
12.2003 - 11.2020
  • Assisted veterinarians during exams, treatments, and routine procedures.
  • Prepared examination rooms, instruments, and supplies for patient visits.
  • Collected patient histories and recorded vital signs.
  • Restrained animals safely during procedures and handling.
  • Cleaned kennels, cages, and treatment areas to maintain sanitation.
  • Monitored recovery animals and reported changes to veterinary staff.
  • Supported client communication with discharge instructions and care guidance.
  • Prepared and administered medications and vaccines as prescribed by veterinarian.
  • Performed physical examinations and diagnostic tests, such as x-rays, ultrasounds, blood work, urinalysis, and fecal analysis.
  • Shaved surgical areas and placed IV catheters in preparation for surgery.
  • Assisted with diagnosis and treatment of animal health problems by performing lab tests on specimens.
  • Assisted with euthanasia when necessary according to veterinarian instructions.
  • Supported veterinarians to drive quality care, advocate for pets and educate clients.
  • Performed physical examinations and recorded weight, temperature and other vitals.
  • Monitored vital signs of animals during medical procedures and administered basic first aid treatments when necessary.
  • Provided emotional support to owners whose pets were ill or had passed away due to a terminal illness.
  • Observed behavioral characteristics of animals in order to provide insight into possible illnesses or changes in behavior.
  • Operated anesthesia, oxygen and monitoring equipment.
  • Scrubbed, counted, and packed surgical instruments and drapes for autoclave sterilization.
  • Communicated with clients regarding their pet's health status or progress reports following a procedure or illness diagnosis.
  • Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area.
  • Monitored vital signs during surgery and notified veterinarian of changes.
  • Adhered strictly to safety protocols while working with hazardous materials such as drugs and chemicals.
  • Tracked and scheduled follow-up appointments for animal treatment.
  • Cleaned and maintained equipment used in veterinary practices such as cages, examination tables, autoclaves.
  • Maintained accurate records of all treatment provided to animals including medical history files and vaccination certificates.
  • Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
  • Dispensed prescription medications upon request from veterinarians.
  • Restrained and stabilized animals during examination and treatment to prevent injuries.
  • Performed ear cytology, urine cytology, diagnostic equipment, ultrasound, and digital x-ray.

Veterinary Technician

Outback Animal Hospital
Lakeland, Florida
10.2019 - 11.2019
  • Prepared exam rooms and sterilized instruments for daily veterinary procedures.
  • Restrained pets during examinations and administration of immunizations to protect staff and animals.
  • Drew blood samples from animals for testing and prepared specimens for laboratory evaluation.
  • Interacted professionally with clientele while promoting the practice's services through positive customer service skills.
  • Explained disease and condition diagnoses, prognoses, and treatment options to pet and animal owners to provide information for decision-making concerning care.
  • Monitored anesthesia during surgical procedures and maintained patient safety throughout the procedure.
  • Provided nursing care to hospitalized animals by monitoring vital signs, providing fluids and medications, and performing diagnostic tests as instructed.
  • Administered first aid treatment to injured or sick animals in accordance with established protocols.
  • Observed animals closely for any changes in physical condition or behavior that may indicate illness or injury.
  • Asked clients appropriate questions regarding sick pets and documented details regarding behavior, eating habits and medications ingested.
  • Collected samples and prepared lab submissions for clinical testing.
  • Educated pet owners on aftercare and basic home treatment steps.
  • Administered prescribed medications and followed treatment instructions carefully.
  • Educated clients on ways to keep pets healthy, and explained benefits of using flea and tick control and heartworm prevention medication.
  • Educated clients on proper pet care techniques including nutrition, behavior modification and preventive health care.
  • Maintained accurate medical records for all patients, including documenting treatments and patient history.
  • Performed laboratory procedures such as hematology, urinalysis, fecal analysis, skin scrapings and ear cytologys.
  • Organized operating room ahead of procedures and assisted veterinarians during surgeries.
  • Offered comfort to clients during difficult times when pets were ill or dying.
  • Attended continuing education seminars related to veterinary medicine topics such as animal anatomy, physiology and pharmacology.

Veterinary Technician

Kathleen Animal Hospital
Lakeland, Florida
12.2002 - 11.2003
  • Assisted veterinarians during exams, treatments, and routine procedures.
  • Prepared examination rooms, instruments, and supplies for patient visits.
  • Collected patient histories and recorded vital signs.
  • Cleaned kennels, cages, and treatment areas to maintain sanitation.
  • Monitored recovery animals and reported changes to veterinary staff.
  • Restrained and stabilized animals during examination and treatment to prevent injuries.
  • Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
  • Administered medications and vaccinations under veterinary direction.
  • Dispensed prescription medications upon request from veterinarians.
  • Performed physical examinations and diagnostic tests, such as x-rays, ultrasounds, blood work, urinalysis, and fecal analysis.
  • Shaved surgical areas and placed IV catheters in preparation for surgery.

Sales Floor Associate

Sam's Club
Lakeland, FL
03.1997 - 11.2003
  • Assisted Sam's Club members with product location and purchase questions.
  • Stocked merchandise on sales floor using Sam's Club stocking procedures.
  • Checked price labels and signage for accurate Sam's Club display.
  • Supported checkout lines by directing members to open registers.
  • Assisted with stocking shelves, organizing merchandise, and maintaining cleanliness of sales floor.
  • Communicated with Sam's Club team to resolve floor needs quickly.
  • Maintained a friendly and professional demeanor while interacting with customers and colleagues alike.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Maintained signs and labels to communicate accurate prices to guests, following signing, and merchandising processes.
  • Forklift operator for 5 years.

Veterinary Assistant / Animal Caretaker

Highland Pet Hospital
Lakeland, FL
04.1994 - 11.2003
  • Assisted veterinarians with exam room preparation and patient handling.
  • Monitored animal comfort during examinations and procedures.
  • Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
  • Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
  • Cleaned and sterilized exam rooms between appointments.
  • Scrubbed, counted, and packed surgical instruments and drapes for autoclave sterilization.
  • Obtained information and history from clients to maintain medical charts.
  • Maintained accurate medical records of all patients.
  • Operated radiographic and ultrasound equipment.
  • Performed routine laboratory tests including urinalysis, microbiology cultures and hematology.
  • Released patients to owners with care directions from veterinary staff.
  • Ensured that cages were kept clean at all times.
  • Dispensed medications orally or topically as directed by veterinarian.

Education Department

Sea World Orlando
Lakeland, Florida
05.1999 - 09.2001
  • Educated guests on wildlife at Sea World Orlando. Informed guests on their status in the wild and educated on hazards wildlife faced in the wild.
  • Instructional speaker at interaction locations.
  • Answered quest questions they may have.
  • Helped quest have the best possible experience while interacting and visiting our wildlife exhibits.

Education

High School Diploma -

Auburdale High School
Auburndale, FL
06-1992

Skills

  • Merchandise display
  • Customer service
  • Safety compliance
  • Shelf stocking
  • Team coordination
  • Goal oriented
  • Verbal communication
  • Problem solving
  • Attention to detail
  • Hospitality and accommodation
  • Analytical thinking
  • Customer service excellence

Timeline

Frontline Member Associate

Lowes
01.2026 - 09.2026

Veterinarian Technician

Dr. Bob Irelan Veterinary Services
10.2025 - 01.2026

Manufacturing Production Associate

Rita Staffing / IGT
06.2025 - 08.2025

Deli Associate

Publix
01.2025 - 03.2025

Animal Shelter Volunteer

Polk County Bully Project
07.2024 - 09.2024

Sort line

Amazon Air
11.2020 - 06.2024

Veterinary Technician

Outback Animal Hospital
10.2019 - 11.2019

Veterinary Technician

All Creatures Animal Clinic
12.2003 - 11.2020

Veterinary Technician

Kathleen Animal Hospital
12.2002 - 11.2003

Education Department

Sea World Orlando
05.1999 - 09.2001

Sales Floor Associate

Sam's Club
03.1997 - 11.2003

Veterinary Assistant / Animal Caretaker

Highland Pet Hospital
04.1994 - 11.2003

High School Diploma -

Auburdale High School
Joanna Cuva Vann