Joanna Echols
Opelika ,AL
Summary
Motivated professional with experience in customer service and team collaboration. Known for effectively resolving customer complaints and driving repeat business by fostering positive relationships. Eager to contribute to a dynamic team environment.
Overview
12
12
years of professional experience
Work History
Sales Associate
Wendy's
Opelika, AL
11.2025 - 01.2026
- Assisted in processing customer orders efficiently and accurately.
- Maintained cleanliness and organization of dining area to enhance customer experience.
- Collaborated with team members to achieve daily sales goals and improve service speed.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Engaged with customers to build rapport and loyalty.
- Resolved customer complaints promptly, ensuring satisfaction and retention.
- Engaged in friendly conversation with customer to better uncover individual needs.
Crew Member
Burger King
Opelika, AL
09.2023 - 11.2025
- Provided exceptional customer service by greeting and assisting guests efficiently.
- Operated kitchen equipment safely, ensuring compliance with health and safety standards.
- Resolved customer complaints promptly, improving overall satisfaction ratings.
- Worked front counter, drive-thru and other areas.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Became familiar with products to answer questions and make suggestions.
- Boosted repeat customer rates by providing friendly and engaging service.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
CASHIER
CHICKFILA
Auburn
03.2014 - 02.2021
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Performed cash, card, and check transactions to complete customer purchases.
LOBBY ATTENDANT
Auburn University Hotel
Auburn
12.2015 - 12.2019
- Maintained cleanliness and organization of lobby area, ensuring welcoming atmosphere for guests.
- Assisted guests with inquiries, providing information on services and amenities available.
- Implemented process improvements that streamlined operations and reduced wait times for guests.
- Assisted guests with luggage and other belongings, contributing to a seamless check-in experience.
- Handled emergency situations to maintain safety of staff and customers.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Developed strong relationships with guests, fostering loyalty and encouraging repeat visits through exceptional service.
Education
High School Diploma -
Loachapoka
Loachapoka Al Some College (No Degree) - SURGICAL TECHNOLIOGY
SOUTHERN UNION STATE COMMUNITY COLLEGE
Opelika, ALSkills
- Multi-tasking strength
- Excellent people skills
- Relationship building
- Client service
- Upselling
- Professional demeanor
- Guest relations
- Positive and professional
- Excellent communication skills
- Customer engagement
- Friendly and outgoing
- Dining area maintenance
Timeline
Sales Associate
Wendy's
11.2025 - 01.2026
Crew Member
Burger King
09.2023 - 11.2025
LOBBY ATTENDANT
Auburn University Hotel
12.2015 - 12.2019
CASHIER
CHICKFILA
03.2014 - 02.2021
Some College (No Degree) - SURGICAL TECHNOLIOGY
SOUTHERN UNION STATE COMMUNITY COLLEGE
High School Diploma -
Loachapoka