Eleanor Hoskins
Indianapolis,IN
Summary
Compassionate and organized professional with extensive experience in patient access roles. Known for exceptional multitasking abilities and strong empathy, consistently enhancing patient satisfaction through efficient registration and support processes.
Overview
15
15
years of professional experience
Work History
Patient Access Representative
Riley Hospital for Children
Indianapolis, IN
01.2020 - Current
- Streamlined patient registration process to enhance efficiency and reduce wait times.
- Maintained accurate electronic health records using Epic systems for improved data integrity.
- Facilitated communication between patients, families, and medical staff to ensure seamless access to services.
- Trained new staff on patient access protocols, enhancing team performance and service quality.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
Patient Registration Specialist
LHH
Indianapolis, IN
05.2016 - 01.2020
- Streamlined patient registration process, enhancing overall efficiency and reducing wait times.
- Trained and mentored new staff on registration protocols and system navigation.
- Ensured accuracy of patient data entry, minimizing errors in electronic health records.
- Collaborated with healthcare teams to optimize patient flow and service delivery.
- Managed complex patient inquiries, providing exceptional customer service and support.
- Improved patient satisfaction by efficiently registering patients and verifying their insurance information.
- Assisted in training new staff members on best practices for patient registration, improving overall team performance.
Assistant Manager
Family Dollar
Indianapolis, IN
01.2011 - 05.2016
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members to enhance customer service skills and operational efficiency.
- Analyzed sales data to identify trends, optimizing inventory management and product placement.
- Developed staff schedules to maintain optimal coverage during peak hours while controlling labor costs.
- Implemented loss prevention strategies, reducing shrinkage through effective monitoring and training initiatives.
- Facilitated communication between management and staff, fostering a collaborative work environment.
Education
High School Diploma -
Warren Central High School
Indianapolis, INSkills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
- Multitasking and organization
- Appointment scheduling
- Registration and admissions
- Phone and email etiquette
- Healthcare systems navigation
- Strong empathy
- Medical terminology
Timeline
Patient Access Representative
Riley Hospital for Children
01.2020 - Current
Patient Registration Specialist
LHH
05.2016 - 01.2020
Assistant Manager
Family Dollar
01.2011 - 05.2016
High School Diploma -
Warren Central High School