Joanna Espitia
Ceres,CA
Summary
Detail-oriented phlebotomist and experienced assistant manager with strong clinical, leadership, and customer service skills. Proficient in venipuncture, specimen handling, and patient care in fast-paced environments. Bilingual with excellent communication abilities, seeking to transition into a patient-focused healthcare role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
Dennys
Salida, CA
11.2022 - Current
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored new staff on operational standards and customer service excellence.
- Collaborated with team to enhance workflow efficiency and improve service delivery times.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
Phlebotomy Extern
San Joaquin Labs
Madera, CA
04.2025 - 05.2025
- Collected blood samples from patients, ensuring compliance with safety protocols.
- Prepared and labeled specimens for laboratory analysis, maintaining accuracy in documentation.
- Assisted in patient education regarding procedures, enhancing overall patient experience.
- Performed 50+ successful venipunctures and 10+ dermal punctures.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
Education
High School Diploma -
Ceres High
Ceres, CAAssociate of Science - Nursing
Modesto Junior College
Modesto, CA12-2027
Skills
- Bilingual
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Task delegation
- Policy enforcement
Certification
California Certified Phlebotomy Technician I
-License 06/25
Timeline
Phlebotomy Extern
San Joaquin Labs
04.2025 - 05.2025
Assistant Manager
Dennys
11.2022 - Current
High School Diploma -
Ceres High
Associate of Science - Nursing
Modesto Junior College