JOANNA GARCIA
Fullerton,CA
Summary
Hardworking and dedicated professional with a strong customer service background in office environment. Detail-oriented, accurate, and dependable worker with the ability to manage multiple projects and consistently meet deadlines while working under pressure. Excellent work ethic and strength in boosting company morale.
Overview
15
15
years of professional experience
Work History
Sourcing Assistant
Hybrid Apparel Cypress
Cypress, CA
04.2021 - 10.2021
- Prepared purchase orders and sent them out to other warehouses with information provided from purchasing department
- Analyzed customer orders to identify errors and omissions taking appropriate action to verify and retrieve critical account data
- Managed all secure sensitive data in AS400 to be stored and processed simultaneously
- Produced accurate office files and updated spreadsheets to report production and team performance
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Created Packing instructions for various departments using spreadsheets such as excel
- Requested Art Approvals using customer relationship management systems
Assistant Manager
Bar El Tucanazo
Long Beach, CA
10.2007 - 11.2020
- Planned and prepared work schedule to provide the best level of customer service and floor coverage
- Ensured safety practices in accordance to the Alcohol and Beverage control
- Assisted in overall supervision of the department as outlined in manager’s job description
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Conducted weekly staff meetings to motivate employees, address concerns and questions, plan improvements, and evaluate progress toward goals.
Cashier/Server
Broadway Pizza
Long Beach, CA
10.2013 - 11.2014
- Assisted customers by providing information and resolving their complaints
- Participated in organization’s administration, record keeping planning, policies, procedures, scheduling, and related responsibilities to ensure productive operations
- Performed opening and closing procedures and side-work duties according to station rotation assignment and established checklist
- Maximized efforts towards productivity, identified problematic areas and assisted in implementing solutions
- Ensured all necessary pre-shift/post-shift side work was completed daily
- Worked collaboratively with team to ensure all customer needs were met and restaurant standards or service were maintained
Education
High School Diploma -
La Sierra High School
Skills
- Account Management
- Outstanding Customer Service Skills
- Customer Relationship Management (CRM)
- Strong Communication Skills
- Able to work as a team or independently with minimal supervision
- Professional and Organized
- Microsoft Office Proficient
- Mail Sorting and Distribution
- Office Administration
Languages
Spanish
Native or Bilingual
English
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The utmost thing is the user experience, to have the most useful experience.
Marissa Mayer
Timeline
Sourcing Assistant
Hybrid Apparel Cypress
04.2021 - 10.2021
Cashier/Server
Broadway Pizza
10.2013 - 11.2014
Assistant Manager
Bar El Tucanazo
10.2007 - 11.2020
High School Diploma -
La Sierra High School
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