Joanna Garcia
Spring ,TX
Summary
Dedicated and empathetic Medical assistant/ X-ray Technician offering 12 years in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction by ensuring regulatory compliance and adherence to practice standards. Documented ability to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals.
Overview
10
10
years of professional experience
Work History
Medical Assistant / Trainer/X-Ray Technologist
Next Level Urgent Care
03.2013 - 06.2022
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Prepared, reviewed and submitted patient statements to determine factual accuracy.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
- Led training sessions to teach new personnel key job responsibilities.
- Monitored staff completing work activities to further explain instructions and correct performance issues.
- Evaluated client processes, employee performance and training progress to determine additional training needs.
- Evaluated and reviewed over 100 developed x-rays per day to determine satisfactory images for diagnostic purposes.
- Promoted commitment to patients by providing assistance, remaining professional and actively responding to questions and concerns.
Medical Assistant
United Neurology
08.2012 - 11.2013
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Prepared patients for examinations, taking vital signs and updating medical histories.
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
- Answered appointment calls to streamline office operations.
- Batch-scanned and indexed patient charts to improve data availability while maintaining security.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
Education
X RAY CERTIFICATION - X-ray Tech
College of Healthcare
Houston, TX01.2013
Medical Assistant Certification - Medical Assisting
Sanford Brown College
Houston, TX07.2010
GED -
Del Mar College
Corpus Christi, TX03.2006
Skills
- Customer relations
- Clerical support
- Team leadership and supervision
- Microsoft Office
- Customer support
- Understands medical procedures
- Professional bedside manner
- HIPAA compliance
- Supply and inventory management
- X-ray protocols
Timeline
Medical Assistant / Trainer/X-Ray Technologist
Next Level Urgent Care
03.2013 - 06.2022
Medical Assistant
United Neurology
08.2012 - 11.2013
X RAY CERTIFICATION - X-ray Tech
College of Healthcare
Medical Assistant Certification - Medical Assisting
Sanford Brown College
GED -
Del Mar College
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