Joanna Garcia
San Francisco,CA
Summary
Dynamic leader with a background in Sociology and over 7 years of experience in the non-profit sector. Known for fostering team collaboration, demonstrating strong leadership, and problem-solving abilities, with a proven track record of delivering impactful results.
Overview
6
6
years of professional experience
Work History
Program Director - The Margot
Compass Family Services
03.2023 - Current
- Achieved successful audit results for two consecutive years by effectively monitoring and ensuring compliance with contractual obligations and standards in case management and children’s programming.
- Collaborate with the Department of Homelessness and Supportive Housing to manage move-ins, transfers, and complex client situations. Successfully facilitated the move-in of over 100 adults and children, with 90% of clients maintaining stable housing for over 12 months or transitioning to other secure housing.
- Coordinate case conferences with property management and families exhibiting behaviors that may lead to eviction risk, resulting in an 85% resolution of lease violations without loss of housing.
- Prepare monthly board reports and collaborate with the finance team to manage the program budget.
- Oversee data-driven quality management and establish goals to enhance program outcomes, achieving 100% family engagement in case management and 80% participation in groups or classes.
- Facilitate weekly staff meetings and one-on-one supervision, oversee the hiring, onboarding, and training of new staff, and conduct annual performance evaluations for direct reports.
Program Manager - The Margot
Compass Family Services
03.2022 - 03.2023
- Launched Compass' first permanent supportive housing program, The Margot, and developed the framework for on-site case management and children's programming.
- Built strong relationships with key stakeholders to gain support for program initiatives. Identified program obstacles and effectively communicated potential impacts to the team.
- Welcome and orient new families to the community, building positive relationships that foster connection, support, and trust. Partner with families to establish short- and long-term goals for stability, self-sufficiency, and well-being.
- Maintain accurate and up-to-date client files and promptly enter case notes, assessments, and service plans in Salesforce and ONE System
- Provide referrals for individual and family therapy, crisis intervention, and appropriate services offered both within Compass and externally.
- Facilitate weekly staff meetings and one-on-one supervision, oversee the hiring, onboarding, and training of new staff, and conduct annual performance evaluations for direct reports.
Assistant Program Director
Central City Access Point
08.2019 - 03.2022
- Assist the Program Director with implementing and overseeing the Access Point contract and related services, including budget management, timely assessments, and data entry.
- Attend meetings with the Department of Homelessness and Supportive Housing, Family Access Points, shelters, and rapid rehousing providers to discuss challenges, share program updates, and stay informed on new policies.
- Oversee and generate daily reports to ensure timely and efficient placements into shelters, transitional housing, rapid rehousing, and permanent supportive housing programs.
- Hire, supervise, and support a team of five Housing Problem Solving Specialists, providing guidance and conducting performance evaluations.
Education
Bachelor of Arts - Sociology
California State University, East Bay
Venture Leader Academy
Skills
- Program leadership
- Effective communication
- Partnership development
- Contract management
- Documentation and reporting
- Staff development
Languages
Spanish
Timeline
Program Director - The Margot
Compass Family Services
03.2023 - Current
Program Manager - The Margot
Compass Family Services
03.2022 - 03.2023
Assistant Program Director
Central City Access Point
08.2019 - 03.2022
Bachelor of Arts - Sociology
California State University, East Bay
Venture Leader Academy
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