Joanna Garcia

●Manage a Housekeeping team of 28 GRA and 4 Porters, daily.

● Well versed in maintaining Housekeeping setup and standards in accordance with company guidelines.

● Assist Housekeeping management with quality assurance inspections.

● Maintain positive and productive working relationships with other employees and departments.

● Identify and correct unsafe work

• Conducted regular inspections of facilities to ensure cleanliness and compliance standards.
• Supervised overnight operations for guest services and staff management.
• Coordinated communication between departments to ensure seamless service delivery.
• Manage a Housekeeping team of 20 GRA and 2 Porters, daily.
• Well versed in maintaining Housekeeping setup and standards in accordance with company guidelines.
• Assist Housekeeping management with quality assurance inspections.
• Maintain positive and productive working relationships with other employees and departments.

• Greeted and assisted clients with inquiries and service requests.
• Managed incoming calls and directed them to appropriate departments.
• Coordinated appointment scheduling for staff and clients efficiently.
• Maintained organized front desk area and ensured supplies were stocked.
• Processed mail deliveries, ensuring timely distribution to relevant personnel.
• Handled customer complaints with professionalism, providing effective solutions.
• Utilized office software to document interactions and maintain client records.
• Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
• Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.

• Cleaned and sanitized guest rooms to maintain high cleanliness standards.
• Inspected rooms for maintenance needs and reported issues promptly.
• Organized and stocked cleaning supplies efficiently for daily operations.
• Collaborated with team members to ensure timely room turnovers.
• Assisted in training new staff on cleaning procedures and best practices.
• Responded to guest requests for additional amenities or services promptly.
• Maintained positive guest interactions to enhance overall experience at the resort.
• Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.