Joanna Glass
Yelm,WA
Summary
Meticulous individual with a versatile background in scheduling and customer service. Known for effective communication and problem-solving abilities, contributing to improved workflow and operational efficiency.
Offering positive attitude and excellent interpersonal skills, eager to contribute to lively and supportive environment. Brings ability to quickly learn and implement new activities, along with strong organizational and time management abilities. Ready to use and develop creativity and coordination skills in Activities Assistant role. Detail-oriented professional with strong organization and time management skills. Experienced in enhancing team productivity and streamlining processes to deliver exceptional customer service.
Overview
1
1
Certificate
4
4
years of professional experience
Work History
Receptionist
Cottesmore Of Life Care
Gig Harbor, WA
08.2025 - 12.2026
- Greeted and assisted visitors, ensuring a welcoming environment.
- Managed multi-line phone system, directing calls efficiently to appropriate departments.
- Scheduled appointments and maintained calendars for staff, optimizing time management.
- Processed incoming and outgoing mail, ensuring timely distribution of communications.
Assistant Scheduler
Cottesmore Of Life Care
Gig Harbor, WA
05.2024 - 12.2026
- Coordinated scheduling for multiple departments to optimize resource allocation and operational efficiency.
- Developed and maintained detailed project timelines to ensure timely completion of tasks and adherence to deadlines.
- Streamlined communication processes between staff and management, enhancing coordination and workflow efficiency.
- Implemented software tools for scheduling, improving accuracy and reducing conflicts in shift assignments.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Established and maintained strong working relationships with both internal and external stakeholders, facilitating open communication channels for improved collaboration.
- Proactively addressed potential risks within the schedule by conducting thorough analyses and implementing preventive measures where necessary.
- Enhanced team productivity by maintaining clear communication channels and providing regular updates on project progress.
- Improved overall workflow efficiency by collaborating with team leads to identify bottlenecks, establish priorities, and develop solutions for process improvement.
- Enhanced team productivity by implementing new scheduling system that streamlined allocation of resources.
- Utilized scheduling software to its full potential, enabling more accurate and efficient planning.
Activities Assistant
Cottesmore Of Life Care
Gig Harbor, WA
07.2024 - 09.2025
- Facilitated engaging activities for residents, enhancing socialization and overall well-being.
- Collaborated with healthcare staff to tailor programs that meet individual resident needs.
- Organized and supervised recreational events, ensuring a safe and enjoyable environment.
- Assisted in the development of activity schedules, promoting participation and variety.
- Trained new team members on activity protocols and best practices for resident engagement.
- Implemented creative solutions to adapt activities for varying levels of mobility among residents.
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Engaged residents through events, small groups, and personal attention.
CNA
Cottesmore Of Life Care
Gig Harbor, WA
12.2023 - 08.2024
- Provided compassionate care to residents, assisting with daily living activities and personal hygiene.
- Monitored patients' vital signs, reporting significant changes to nursing staff promptly.
- Assisted in mobility support for residents, ensuring safety during transfers and ambulation.
- Maintained accurate documentation of patient care and observed conditions in electronic health records.
- Trained new staff on best practices for resident care and safety protocols effectively.
- Implemented infection control measures, promoting a safe environment for residents and staff members.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
Driver and Lane Manager
DAA
Puyallup, WA
03.2023 - 08.2024
- Utilized multiple vehicle types to optimize delivery and pickup schedules, ensuring efficiency and reliability.
- Maintained accurate logs of mileage, fuel usage, and delivery schedules.
- Adhered to safety protocols and regulations during all driving activities.
- Conducted routine vehicle inspections to identify maintenance needs proactively.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Car Detailer
Autobros Detailing
Puyallup, WA
01.2024 - 03.2024
- Conducted thorough interior and exterior vehicle detailing to enhance customer satisfaction and vehicle appearance.
- Utilized advanced cleaning techniques and tools to achieve high standards of cleanliness and shine.
- Trained new staff on proper detailing procedures, ensuring adherence to quality and safety standards.
- Implemented efficient workflow processes that reduced detailing time while maintaining service quality.
- Collaborated with team members to address challenges and improve overall service delivery efficiency.
- Researched and adopted innovative detailing products, enhancing service offerings and operational effectiveness.
- Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
- Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
Education
Veterinarian Assistant - Veterinary Science
Pima Medical Institute
Renton, WA09-2021
Completion of Fresh Start - Cultural Anthropology
Tacoma Community College
Tacoma, WA09-2018
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Performance improvement
- Phone etiquette
- Calm demeanor
- Meticulous and organized
- Multi-line phone system operation
- Positive and professional
- Customer service
- Attention to detail
- Problem-solving
- Punctual and reliable
Certification
- CNA - Certified Nurse Assistant
- Licensed Veterinarian Assistant - since 2021
- CPR Training - since 2024
Languages
English
Full Professional
Interests
- Video Gaming
- archeology
- Historical Exploration
- spending time with animals and babysitting my nieces and nephew
- I enjoy helping others and giving back to the community
- Personal Development and Self-Improvement
- Crafting and DIY Projects
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
Timeline
Receptionist
Cottesmore Of Life Care
08.2025 - 12.2026
Activities Assistant
Cottesmore Of Life Care
07.2024 - 09.2025
Assistant Scheduler
Cottesmore Of Life Care
05.2024 - 12.2026
Car Detailer
Autobros Detailing
01.2024 - 03.2024
CNA
Cottesmore Of Life Care
12.2023 - 08.2024
Driver and Lane Manager
DAA
03.2023 - 08.2024
Veterinarian Assistant - Veterinary Science
Pima Medical Institute
Completion of Fresh Start - Cultural Anthropology
Tacoma Community College