Joanna Gomez
Tucson,Az
Summary
Motivated and dependable professional with a strong work ethic, proven by successfully working two jobs while pursuing a college education. Known for building positive relationships with colleagues, customers, and residents through clear communication and a supportive attitude. Detail-oriented and accurate in all tasks, with strong problem-solving skills and a willingness to help wherever needed. Dedicated to delivering excellent service, supporting team goals, and creating a positive environment in every workplace.
Overview
5
5
years of professional experience
Work History
Server
La Posada
11.2020 - 11.2025
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Trained and mentored new staff on menu offerings and service standards.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Managed multiple tables efficiently in fast-paced dining environment.
- Assist residents who may need help carrying trays or navigating the dining room.
- Communicate resident needs or dietary changes to kitchen and supervisors.
Dietary Assistant
Senior Park Villas
01.2023 - 10.2025
- Maintain and update diet orders in the system, including allergies, texture modifications, and special diets.
- Communicate menu changes or dietary needs to kitchen staff, nursing staff, and supervisors.
- Answer phone calls and emails related to dietary questions, meal requests, or updates.
- Prepare and distribute menus, daily meal counts, and diet lists.
- Monitor inventory of dietary office supplies (labels, binders, forms, etc.).
- Assist with monthly reports or documentation required by the dietary manager.
- Organize resident files, diet cards, and nutritional information.
- Support onboarding of new residents/patients by gathering and entering dietary preferences.
Barista
Starbucks
01.2023 - 10.2025
- Established strong connections with customers by providing personalized assistance, ensuring a positive and memorable experience.
- Frequently went above and beyond by staying after shifts to assist with tasks, ensuring the store ran smoothly and efficiently.
- Maintained a clean and organized environment, consistently keeping inventory stocked and well-displayed to support seamless operations.
- Delivered exceptional customer service with a focus on kindness, attentiveness, and problem-solving, fostering customer loyalty and satisfaction.
- Demonstrated a strong work ethic, consistently contributing to the team's success while maintaining a positive, customer-first attitude.
Cashier
Safeway
02.2022 - 03.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances throughout shifts.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Trained new cashiers on company policies and procedures.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
Associate of Arts - Environmental Engineering
Pima Community College
Tucson, AZSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Menu memorization
- Food running
- Team collaboration
- Sales expertise
- Sales techniques
- Customer service
- Problem-solving skills
- Multi-tasking strength
- Goal oriented
- Relationship building
- Outgoing personality
- Money handling
Languages
Spanish
Full Professional
Timeline
Dietary Assistant
Senior Park Villas
01.2023 - 10.2025
Barista
Starbucks
01.2023 - 10.2025
Cashier
Safeway
02.2022 - 03.2023
Server
La Posada
11.2020 - 11.2025
Associate of Arts - Environmental Engineering
Pima Community College