JOANNA GONZALES
Los Angeles,CA
Summary
Motivated Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
13
13
years of professional experience
Work History
Banquet Server
Create Hospitality
Los Angeles, CA
09.2022 - Current
- Carried out professional service, retaining polite and friendly approach at all times.
- Provided friendly, courteous service to create memorable moments for guests.
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
Product Packager
Viscous
Los Angeles, CA
08.2021 - Current
- Reviewed orders by inspecting labeling, packaging, and contents.
- Operated and maintained packaging equipment with focus on safety and productivity.
- Followed packing processes to increase speed and accuracy.
- Coordinated with team members to manage and prioritize high-volume workload.
- Completed all orders within established time frames to support timely deliveries.
Server
Yard House Restaurant. (LA LIVE)
Los Angeles, CA
02.2014 - 02.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Server
Darden Restaurants-Red Lobster
San Marcos, TX
08.2010 - 05.2013
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Bachelor of Arts - Acting
Texas State University
San Marcos, TX05.2013
Skills
- Food Handling
- Food Service
- Dining Area Maintenance
- Guest Needs Analysis
Timeline
Banquet Server
Create Hospitality
09.2022 - Current
Product Packager
Viscous
08.2021 - Current
Server
Yard House Restaurant. (LA LIVE)
02.2014 - 02.2020
Server
Darden Restaurants-Red Lobster
08.2010 - 05.2013
Bachelor of Arts - Acting
Texas State University