Summary
Overview
Work History
Education
Skills
Certification
Awards
References
Extracurricular Activities
Timeline
Generic

JOANNA GONZALEZ

Hampton Bays,NY

Summary

Proven leader and effective communicator, adept in team leadership and time management, demonstrated at Scope Education Services. Excelled in optimizing operations, enhancing teamwork, and achieving significant improvements in patient and customer care. Skilled in both administrative and healthcare settings, showcasing a blend of organizational prowess and commitment to excellence.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist/ Technician

Legacy Optical
06.2022 - Current
  • Greeting Patients
  • Appointment Scheduling: Manage incoming calls and inquiries to schedule appointments, ensuring efficient use of the doctor's time and accommodating patient preferences
  • Insurance Verification: Confirming eligibility and coverage for eye exams, procedures, and eyewear
  • Medical Records Management: Maintain confidentiality and accuracy of patient records, ensuring compliance with HIPAA regulations
  • Retrieve and file medical records as needed for appointments and referrals
  • Coordinate with other staff members to ensure smooth patient flow and efficient operation of the office
  • Assist with administrative tasks such as faxing, filing, and organizing paperwork
  • Competent in operating and maintaining ophthalmic equipment and instruments, including autorefractors, and fundus cameras
  • Medical Knowledge: Familiarity with ophthalmic conditions, diseases, and treatments, including glaucoma, cataracts, macular degeneration, diabetic retinopathy, and refractive errors
  • Capable of working collaboratively with optometrists and other members of the healthcare team to provide comprehensive patient care and support

Director/ Asst. Director

Scope Education Services
02.2020 - 01.2024
  • Monitored team compliance with safety and health guidelines
  • Devised strategies to orientate, train and direct staff to achieve corporate objectives.
  • Oversees all staff and activity at the program site including but not limited to supervision of children (K-6), supervision and evaluation of program staff, payroll reporting, communication with parents, record keeping, ordering and inventory maintenance and staff training and development.
  • Participated in numerous certified trainings to offer better care for ill, special need children.

Waitress

Paul's Italian Restaurant
01.2017 - 02.2019
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times
  • Communicated with hosts, bussers to prepare for and serve customers
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution
  • Handles close outs at end of shifts
  • Obtained food and drinks orders using standard order pad or memorization.

Education

Bachelor of Arts - Biology

Stony Brook University
Stony Brook, NY
05.2024

Skills

  • Team Leadership
  • Communication
  • Time management
  • Teamwork and Collaboration
  • Organization
  • Commitment

Certification

  • CPR Certified
  • Medical Administration Training Certification

Awards

Chi Alpha Epsilon (XAE) National Honor Society

References

References available upon request

Extracurricular Activities

Pre-Physician Assistant Club (PPAC) Organic Chemistry I&II Teaching Assistant Ophthalmology Shadowing Interpretation for native spanish speakers at medical offices

Timeline

Front Desk Receptionist/ Technician

Legacy Optical
06.2022 - Current

Director/ Asst. Director

Scope Education Services
02.2020 - 01.2024

Waitress

Paul's Italian Restaurant
01.2017 - 02.2019

Bachelor of Arts - Biology

Stony Brook University

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JOANNA GONZALEZ