Joanna Grabauskas
Topeka
Summary
Enthusiastic and reliable professional that takes pride in providing excellent customer service whether it is in dining,retail,over the phone help, or fitness.
Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner.
Maintains focus and positive attitude in stressful situations and high-volume environments.
Ability to handle multiple projects simultaneously with a high degree of accuracy. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Eager to learn and a quick learner
Overview
20
20
years of professional experience
Work History
Office Assistant For Senator Ware
Kansas State Capitol Legislative Servives
12.2023 - Current
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Welcomed office visitors and alerted The Senator to arrivals of scheduled appointments.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Server/ Bartender/Trainer
The Celtic Fox Irish Restaurant And Pub
02.2009 - 02.2022
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Fitness Instructor
Genesis Health Clubs
08.2016 - 12.2018
- Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
- Cultivated positive relationships with participants by interacting with group during fitness classes.
- Created structured and innovative fitness programs to be executed in small to large group atmospheres.
Group Fitness Instructor
Maximus Health And Fitness Club
09.2007 - 08.2016
- Established classes to effectively match skill and learning levels of all participants.
- Led weekly classes with diverse group fitness classes designed to improve cardiovascular health, strength and mobility.
- Promoted overall wellness by incorporating mindfulness practice into selected group sessions, enhancing participant mental well-being alongside physical fitness achievements.
- Developed creative and fun fitness classes to keep participants engaged and motivated.
- Educated members on proper movement techniques and safe equipment use to reduce risk of injury.
Server/Crew Trainer
Cracker Barrel Restaurant
03.2004 - 09.2007
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Cultivated warm relationships with regular customers.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Education
GED -
Highland Park High School
Topeka, KS05.1992
Skills
- Dining,Retail,Phone Sales/Service, and Group fitness experience
- Food and Beverage Preparation
- Class Instruction
- Staff Training
- Balancing and Closing Out Cash Banks or Registers
- POS Systems
- Management experience
- 20years customer service
- Dedicated Team Player
- Scheduling appointments
- Calendar Management
- Filing and data archiving
Timeline
Office Assistant For Senator Ware
Kansas State Capitol Legislative Servives
12.2023 - Current
Fitness Instructor
Genesis Health Clubs
08.2016 - 12.2018
Server/ Bartender/Trainer
The Celtic Fox Irish Restaurant And Pub
02.2009 - 02.2022
Group Fitness Instructor
Maximus Health And Fitness Club
09.2007 - 08.2016
Server/Crew Trainer
Cracker Barrel Restaurant
03.2004 - 09.2007
GED -
Highland Park High School
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