Joanna Harter
Boise,ID
Summary
Though I have only worked in food service thus far, I have gained and grown skills that will beneficial to any professional position I obtain in the future. I have become confident when faced with customer service, requirement to quickly learn new skills, organizations, training, and multitasking.
Overview
3
3
years of professional experience
Work History
Sandwich Artist, Shift Lead
SUBWAY®Restaurants
08.2022 - Current
- Executed sandwich artistry duties with very low occurrence of errors.
- Operated manual and electric appliances to peel, slice, and trim food.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides.
- Trained team members to prepare sandwiches and other items according to instructions.
- Greeted guests, promoted specials, and took orders.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Monitored inventory and requisitioned low-stock items.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Identified price of goods and calculated bills with optical price scanners, calculators, and cash registers.
- Restocked and rotated stock in display case to mitigate stock loss.
- Kept workplace clean and organized in line with restaurant policies.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Accurately operated cash register to process customer payments.
- Enforced company policies and regulations with employees.
- Helped store management meet standards of service and quality in daily operations.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained new employees and delegated daily tasks and responsibilities.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Barista
Moxie Java
09.2021 - 06.2022
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Controlled line and crowd with quick, efficient service.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Maintained regular and consistent attendance and punctuality.
- Cleaned counters, machines, utensils, and seating areas daily.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Promoted additional items with beverages, increasing store sales.
- Helped management keep adequate supply on hand by notifying of shortages.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Used POS system to accurately enter orders and process payments.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
Associates - Psychology
College of Western Idaho
Idaho, United States05.2025
High School Diploma -
Virtual Schoolhouse
Idaho, United States05.2023
Skills
- Money Handling
- Store Opening and Closing
- Concise time management
- Product Upselling
- Task Delegation
- POS System Operation
- Inventory Counts
- Multitasking and Prioritizing
- Staff Training
- Cleaning and organization
- Interpersonal Communication
- Guest service
Accomplishments
- I was promoted twice working at subway within my first year
- I began training coworkers during both job experiences within my first six months
- I have upheld honor roll status throughout my entire K-12 education, now following into college
- I fell into the president's list during my first year of college for having a 4.0 while balancing six classes and a part-time job
Hobbies
Most of my hobbies entail being outdoors, expressing creativity, or engaging with others. I love to go on walks, exercise, do yoga, and play outdoors with my dog. Some ways I portray creativity is by playing around with art styles and making jewelery. I also find joy in interacting with others, especially when it benefits them. I love to offer support, join others for activities they would otherwise be doing alone, and aid others in finding new hobbies that fit their interests.
Languages
English
Native or Bilingual
Timeline
Sandwich Artist, Shift Lead
SUBWAY®Restaurants
08.2022 - Current
Barista
Moxie Java
09.2021 - 06.2022
Associates - Psychology
College of Western Idaho
High School Diploma -
Virtual Schoolhouse