Joanna Hernandez
Berwyn,IL
Summary
Dynamic and dedicated professional with extensive experience in customer service in Proven ability to enhance sales through effective upselling and exceptional in cash handling and time management, consistently ensuring customer satisfaction while maintaining a clean and organized environment. Reliable team player committed to delivering high-quality service.
Overview
10
10
years of professional experience
Work History
Cashier
La Michocana
Berwyn, IL
03.2026 - Current
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Wait Staff Member
Olive Garden
Joliet, IL
01.2016 - 11.2024
- Handled cash transactions accurately, ensuring efficient checkout process.
- Bussed and reset tables to keep dining room and work areas clean.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Wait Staff Member
Los Comales
Joliet, IL
11.2016 - 2024
- Delivered exceptional customer service by ensuring timely delivery of orders to guests.
- Facilitated training sessions for new staff on restaurant protocols and customer service standards.
- Ensured cleanliness and organization of dining area to enhance customer experience.
- Executed efficient management of multiple tables concurrently, ensuring high-quality service delivery.
- Delivered food and beverages efficiently while prioritizing customer satisfaction.
Education
High School Diploma -
Morton West Highschool
Berwyn, IL05.2012
Skills
Customer service
Good Work ethic and reliable
Patience and empathy
Time management skills
Cleaning and sanitizing
Team collaboration
Money handling
Order taking
Professionalism and courtesy
Timeline
Cashier
La Michocana
03.2026 - Current
Wait Staff Member
Los Comales
11.2016 - 2024
Wait Staff Member
Olive Garden
01.2016 - 11.2024
High School Diploma -
Morton West Highschool