Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joanna J

Sturgeon,MO

Summary

Dynamic Optical Manager with a proven track record at Arthur Center Community Health, excelling in customer service and patient care. Skilled in optical dispensing and prescription interpretation, I enhanced patient satisfaction through personalized eyewear solutions, achieving significant improvements in overall outcomes. Committed to continual learning and effective teamwork in fast-paced environments.

Experienced optical professional prepared for role. Skilled in patient management, lens fitting, and eyewear adjustments. Strong focus on teamwork and achieving results, adapting to changing needs seamlessly. Reliable, efficient, and customer-focused with natural ability to foster positive patient relationships.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Optical Team Lead position. Ready to help team achieve company goals.

Overview

12
12
years of professional experience

Work History

Optical Assistant

Missouri Eye Consultants
07.2024 - Current
  • Built strong relationships with suppliers to negotiate better pricing options for frames/lenses which resulted in cost savings for our clients.
  • Educated patients on proper contact lens care and insertion techniques, minimizing complications and returns.
  • Enhanced customer satisfaction by providing personalized frame and lens recommendations based on individual needs.
  • Conducted thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans.

Optical Manager

Arthur Center Community Health
10.2023 - 07.2024
  • Explained prescriptions, optical terminology and products to customers.
  • Ensured compliance with state licensing requirements, maintaining accurate records and documentation as needed.
  • Recorded measurements, adjusted eye wear, and made changes based on customer feedback.
  • Improved customer satisfaction by providing personalized optical solutions and high-quality customer service.
  • Assisted in the selection of appropriate lenses based on individual prescription needs, improving overall patient outcomes with their eyewear choices.

Optical Lead

Premier Eyecare Associates
02.2014 - 07.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

Associate of Applied Science - Medical Assistant

NCMC
Trenton, MO
05-2014

Skills

  • Visual field testing
  • Customer service
  • Patient care
  • Appointment scheduling
  • Insurance verification
  • Optical dispensing
  • Product upselling
  • Prescription interpretation
  • Eyeglass repair
  • Frame selection
  • Frame repair specialist
  • Optical sales
  • Attention to detail
  • Self motivation
  • Time management abilities
  • Organizational skills
  • Excellent communication
  • Multitasking Abilities
  • Multitasking
  • Time management
  • Problem-solving abilities
  • Teamwork and collaboration
  • Problem-solving
  • Patient care coordination
  • Teamwork
  • Glasses repair
  • Optical measuring
  • Medical terminology proficiency
  • Insurance preauthorization
  • Eyewear advising
  • Insurance processing
  • Insurance billing
  • Customer education
  • Supply restocking
  • Frame fitting

Timeline

Optical Assistant

Missouri Eye Consultants
07.2024 - Current

Optical Manager

Arthur Center Community Health
10.2023 - 07.2024

Optical Lead

Premier Eyecare Associates
02.2014 - 07.2023

Associate of Applied Science - Medical Assistant

NCMC
Joanna J