Joanna Kalloo

-Responds to emergency, high priority calls in active situations.

-Assists with training New Hire Cadets during 911 training phase at Communications.

-Assists with interviewing potential candidates and New Hire applicants for Dallas Police Department at Hiring events.

-Receives and evaluates calls from the City of Dallas public requesting police, fire, and Emergency Medical Service (EMS) assistance and transfers fire and ambulance calls to respective dispatcher as dictated by the situation.

-Performs in high volume call taking, complex, emergent, and challenging situations using CAD Enterprise, VESTA 911, and RAPID SOS.

-Operates computer terminal which includes geo mapping to provide information to field personnel.

-Assists and supports Dallas Fire, Dallas Police, and City of Dallas utility companies with routing and emergency notification;

-Notates geographic layout and other key information necessary to be an effective 911 Call Taker.

-Maintains numerous record logs for time, identification, type of service

provided and location of officers.

-Attends administrative meetings as part of the Employee Action Committee

-Performs any and all other work as needed or assigned.

• Conducts new hire orientation
• Provides clinical training and support to all regional clinics
• Proctors exams on behalf of the education & training department
• Reviews clinical competences and sign off for employee files
• Provides direct retraining and observation to various clinics upon manager’s request
• Provides EMR technical training and support
• Reviews curriculum development
• Ensure safety of students during training sessions and provide education on proper techniques to prevent injury and mal practice
• Evaluate student performance, strengths, and weaknesses and provide recommendations and learning strategies to facilitate growth
• Observed and adopted new techniques from skilled instructors and lecturers.
• Increased student participation via engaging lectures and assignments.

• Schedule all patient appointments for a high volume internal medicine office with two full-time physicians
• Obtain patient vitals including blood pressure, temperature, and diagnostic information with empathy and compassion
• Update patient records to include all new information and treatment plans
• Collected patient insurance information and authorized services, providing information about co-pays and general costs to new patients
• Collected lab samples of blood and urine as ordered and submitted labeled samples for testing

• Rapid assessment of vitals
• Neonatal stress test
• Electrocardiogram testing
• Phlebotomy
• Rapid In-House testing
• Patient follow up for care coordination
• Complied with OSHA safety guidlines
• Community outreach and engagment
• Assisted with training new employees
• Instrument sterilization
• Medical records
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.

• Specimen collection/handling of viral loads (HIV, HEP C blood draw)
• Rapid assessment of vital signs
• Outpatient toxicology (urine, blood, oral drug screen)
• Federal and non- federal drug screens
• Rapid HIV screening
• CLIA wave testing
• Biohazard management
• Community outreach
• Care team assessment and evaluation of medications/nutrition/psych follow up
• Monitored testing procedures to meet criteria and maintain quality control.
• Maintained documentation on tests performed in lab.
• Tracked collected specimens by initialing, dating, and noting times of collection.
• Prepared samples for analysis by performing complex sample preparation tasks.
• Monitored and documented safety standards to verify compliance.