JoAnna LaPoint

Bartender Shift Manager

Blackstone Pub & Eatery

05.2017 - Current

Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
Enhanced team productivity by delegating tasks and overseeing workflow in a fast-paced environment.
Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
Managed inventory levels effectively to reduce waste and optimize stock availability for customers.
Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
Developed innovative drink recipes that became popular among patrons, boosting sales and enhancing the establishment''s reputation.
Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
Contributed to an increase in nightly revenue by upselling premium products and suggesting food pairings for various beverages.
Collaborated with other managers to develop promotional events that attracted new clientele and generated additional revenue streams.
Increased efficiency by creating streamlined processes for opening and closing procedures, reducing labor costs while maintaining quality standards.
Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
Evaluated staff performance regularly to identify areas of improvement or potential growth opportunities within the team structure.
Monitored compliance with local and state liquor laws, ensuring all employees were properly trained and licensed to serve alcoholic beverages.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.