Joanna Marta Parra
Fort Smith,AR
Summary
Dynamic Customer Service Specialist with a proven track record in enhancing customer satisfaction and streamlining operations at Jarry's Appliances And More. Demonstrated expertise in professional telephone communication and effective team collaboration, consistently exceeding first-call resolution targets. Focused on achieving results by deeply understanding customer needs while maintaining composure under pressure.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Jarry's Appliances And More
Fort Smith, AR
03.2024 - Current
- Assisted in responding to customer inquiries and complaints concerning repair services.
- Coordinated with technicians to ensure timely completion of all repair jobs.
- Monitored the progress of repair orders and provided status updates to customers.
- Maintained records of parts inventory and ordered supplies as needed.
Customer Service Representative
Foundever
Fort Smith, AR
10.2023 - 03.2024
- Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
- Documented and detailed calls and complaints using call center's CRM database.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Personal Care Assistant
Home Instead
Fort Smith, AR
05.2023 - 09.2023
- Provided safe mobility support to help patients move around personal and public spaces.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Completed regular check-ins and progress report for each client.
Production Worker
Tyson Foods
Van Buren, AR
03.2021 - 05.2023
- Improved production efficiency by streamlining assembly line processes and implementing time-saving techniques.
- Maintained organized work area by cleaning and removing hazards.
- Followed safety procedures and guidelines to maintain safe working environments.
- Made sure that products were produced on time and are of good quality.
Restaurant Waiter
Outback Steakhouse
Fort Smith, AR
02.2022 - 02.2023
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Trained new servers on restaurant policies and procedures.
Logistics Specialist
Macys Fullfillment Center
Owasso, OK
10.2020 - 01.2021
- Prepared and presented reports to management on logistics performance.
- Updated and maintained databases to track shipments and inventory.
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
Education
High School Diploma -
Union High School
Tulsa, OK05.2019
Skills
- Professional telephone demeanor
- Understanding Customer Needs
- Composed Under Pressure
- Employee Development
- Effective Team Collaboration
- Call Center Operations
- Focused Listening Skills
- Scheduling
- POS systems expert
- Follow-up skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service Representative
Jarry's Appliances And More
03.2024 - Current
Customer Service Representative
Foundever
10.2023 - 03.2024
Personal Care Assistant
Home Instead
05.2023 - 09.2023
Restaurant Waiter
Outback Steakhouse
02.2022 - 02.2023
Production Worker
Tyson Foods
03.2021 - 05.2023
Logistics Specialist
Macys Fullfillment Center
10.2020 - 01.2021
High School Diploma -
Union High School