Joanna Martinez
West Columbia,SC
Summary
Dynamic leader with extensive experience at Journeys Shoe Store, excelling in multi-unit management and team development. Proven track record in boosting employee morale and achieving consistent revenue growth through strategic planning and effective conflict resolution. Bilingual communicator adept at fostering positive relationships and enhancing customer experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Teacher
La Petite Academy Inc.
West Columbia, SC
12.2024 - Current
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Organized rooms in line with current educational thinking to maximize educational opportunities for students.
Manager
Amelie’s French Bakery
Matthews, NC
10.2022 - 12.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
District Manager
Journeys Shoe Store
Charlotte, NC
04.2020 - 10.2023
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
After-School Teacher
Movement Mortgage
Charlotte, NC
01.2021 - 02.2023
- Supervised children's play activities to ensure safety.
- Prepared after-school enrichment activities for children to encourage student participation.
- Redirected inappropriate student behavior and implemented program discipline system to guide proper student behavior.
- Developed strong relationships with students, fostering a positive classroom environment conducive to learning.
Education
Rocky River High School
Charlotte, NC06.2021
Skills
- Multi-Unit Management
- Team Leadership & Development
- Staff Training & Mentorship
- Performance Management
- Strategic Planning & Execution
- Inventory & Loss Prevention
- Bilingual Communication (English & Spanish)
- Conflict Resolution & Mediation
- Customer Experience Optimization
- Cross-Functional Team Collaboration
- Public Speaking & Presentation
- Sales Strategy & Target Achievement
- Budgeting & P&L Oversight
- Scheduling & Labor Cost Control
- Retail Operations Management
- Visual Merchandising Standards
- Adaptability in Fast-Paced Environments
- High Energy & Self-Motivation
- Problem-Solving & Critical Thinking
- Time Management
- Positive Team Culture Building
- Behavioral Guidance
- Parent & Staff Communication
Certification
CPR,
Servsafe,
CDA,
OSHA training,
First Aid
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Lead Teacher
La Petite Academy Inc.
12.2024 - Current
Manager
Amelie’s French Bakery
10.2022 - 12.2024
After-School Teacher
Movement Mortgage
01.2021 - 02.2023
District Manager
Journeys Shoe Store
04.2020 - 10.2023
Rocky River High School