Hi, I’m
JOANNA MORGAN
Port Angeles
Summary
Highly skilled and dedicated professional seeking a challenging position leveraging 8 years of fine dining experience, one year service expertise in fine jewelry, retail sales with commercial global tile company, and cannabis knowledge to provide exceptional customer, client, guest and patron experiences
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
26
years of professional experience
1
Certification
Work History
Downriggers Restaurant
Server
09.2023 - 01.2024
Job overview
- Utilized extensive knowledge of food and beverage pairings to make personalized recommendations, resulting in increased customer satisfaction and sales
- Collaborated with kitchen staff to ensure timely delivery of orders and maintained effective communication to accommodate special requests and dietary restrictions
- Upsold daily specials, wine selections, and desserts, consistently exceeding monthly sales targets
- Recognized for maintaining a professional demeanor, handling customer complaints with tact, and resolving issues to ensure guest satisfaction
Nature's Gifts
Tender
01.2018 - 12.2018
Thompson Tile INC
Retail Sales Associate
01.2014 - 12.2015
Job overview
- Assisted customers in selecting appropriate tiles for their projects, providing guidance on design options, materials, and installation techniques
- Conducted product demonstrations, explaining the features and benefits of different tile varieties, and addressed customer queries to facilitate informed purchasing decisions
- Managed inventory, including receiving and organizing stock, conducting stock checks, and restocking shelves to ensure product availability
- Processed sales transactions accurately and efficiently, utilizing the store's point-of-sale system
- Maintained a clean and organized sales floor, ensuring compliance with safety, and regulatory standards
- Kept up-to-date with industry trends, new products, and regulations, attending educational workshops and seminars to enhance product knowledge
Helzberg Diamonds
Jeweler
01.2013 - 12.2014
Job overview
- As a jeweler at the Helzberg Diamonds Store, I leveraged my passion for fine craftsmanship and attention to detail to create exquisite and personalized jewelry pieces, while also ensuring the utmost security and trust by successfully passing an extensive background check
- Provided exceptional customer service by assisting customers in selecting and purchasing jewelry pieces based on their preferences, occasions, and budgets
- Demonstrated in-depth knowledge of various gemstones, metals, and jewelry trends to educate customers and offer personalized recommendations
- Handled sales transactions, including cash, credit card, and digital payments, with accuracy and attention to detail
- Maintained the visual appeal of the store by arranging and displaying jewelry items in an enticing manner, ensuring a visually appealing shopping experience
- Effectively resolved customer inquiries, concerns, and complaints, striving to exceed customer expectations and build long-term relationships
Palisade Restaurant
Fine Dining Cocktails and Server
01.2005 - 12.2006
The Rock Salt Restaurant and Club
Fine Dining Server/Cocktail/Bartender
01.2004 - 12.2006
Salmon Bay Café
Server
01.2004 - 12.2006
Ruth’s Chris Steakhouse
Hostess/Cocktail/Bar Server/Wait Staff
01.2002 - 12.2006
Bowen Scarff Ford
Detailer, Test Driver, Customer Liaison and Customer Transport
01.2001 - 12.2002
Shell Station
Barista and Manager
01.2001 - 12.2001
Poppi’s Deli
Barista and Assistant Manager
01.1999 - 12.1999
JCPenney
Associate
01.1999 - 12.1999
Safeway
Clerk and Door Barista
01.1999 - 12.1999
Auguries’ Italian Restaurant
Dishwasher and Hostess
01.1998 - 12.1998
Education
Thomas Moore CollegeMerrimack, NH
Liberal Arts College
01.2001
Skills
- Excellent customer service and communication skills
- Proficient in sales techniques and upselling strategies
- Strong product knowledge in the jewelry, tile, and cannabis industries
- Ability to multitask and thrive in fast-paced environments
- Problem-solving and conflict resolution skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
Credentials - Certifications
- Washington State Food Handlers permit, 11/01/28
- CLASS 12 Mixology permit, 11/01/28
Certification
- Class 12 Mixologist Permit License - 11/01/2028
Timeline
Server
Downriggers Restaurant
09.2023 - 01.2024
Tender
Nature's Gifts
01.2018 - 12.2018
Retail Sales Associate
Thompson Tile INC
01.2014 - 12.2015
Jeweler
Helzberg Diamonds
01.2013 - 12.2014
Fine Dining Cocktails and Server
Palisade Restaurant
01.2005 - 12.2006
Fine Dining Server/Cocktail/Bartender
The Rock Salt Restaurant and Club
01.2004 - 12.2006
Server
Salmon Bay Café
01.2004 - 12.2006
Hostess/Cocktail/Bar Server/Wait Staff
Ruth’s Chris Steakhouse
01.2002 - 12.2006
Detailer, Test Driver, Customer Liaison and Customer Transport
Bowen Scarff Ford
01.2001 - 12.2002
Barista and Manager
Shell Station
01.2001 - 12.2001
Barista and Assistant Manager
Poppi’s Deli
01.1999 - 12.1999
Associate
JCPenney
01.1999 - 12.1999
Clerk and Door Barista
Safeway
01.1999 - 12.1999
Dishwasher and Hostess
Auguries’ Italian Restaurant
01.1998 - 12.1998
Thomas Moore College
Liberal Arts College
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