Joanna Muniz
Temple,TX
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
S2G
Waco, TX
02.2020 - Current
- Provided accurate information about products and services to customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed positive relationships with customers through friendly interactions.
- Identified opportunities for upselling additional products or services based on customer needs.
- Resolved customer complaints promptly and efficiently.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries via phone, email, and chat.
- Maintained a high level of professionalism when dealing with difficult customers.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative
Rodan & Fields
Austin, TX
01.2015 - 01.2020
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Surpassed sales goals through implementation of successful marketing strategies.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Took special orders in person and over telephone, generating additional revenue every month.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Mentored junior team members and managed employee relationships.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries via phone, email, and chat.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided accurate information about products and services to customers.
Education
GED -
Beaumont Adult School
Beaumont, CA06-1990
Skills
- Account updating
- Information Security
- Data Entry
- Consultative Sales
- Data Collection
- Inbound and Outbound Calling
- Appointment Scheduling
- Adaptive team player
- Microsoft Outlook
- Quality Assurance Controls
- Order Processing
- Typing 46 WPM
Accomplishments
Team Lead Twice. Support Team. Top performers . Bonus
Affiliations
I have a small business for making ,Shirts , Tumblers , Designs , Memorial Rock Slate Etc.
References
References available upon request.
Timeline
Customer Service Representative
S2G
02.2020 - Current
Customer Service Representative
Rodan & Fields
01.2015 - 01.2020
GED -
Beaumont Adult School
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