Joanna Murillo
Dallas
Summary
Energetic professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, conflict resolution, and time management. Excel at communication, teamwork, and adaptability, ensuring smooth operations and positive guest experiences in fast-paced environments.
Overview
6
6
years of professional experience
2024
2024
years of post-secondary education
Work History
Head Hostess
Eddies Tex Mex Cocina
Dallas
07.2022 - Current
- Answer phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Train new hosts on service standards and customer interaction techniques.
- Coordinate scheduling and shift assignments for hosting staff.
- Coach individual hosts on how best to handle difficult customers or challenging situations.
- Manage reservation system to ensure efficient seating and customer flow.
Gas Station Clerk
Chevron
Dallas
06.2024 - 12.2024
- Assisted customers with fuel purchases and convenience store transactions.
- Maintained cleanliness and organization of the gas station premises.
- Operated cash register and processed payments accurately.
- Verified age of customers purchasing alcohol or tobacco products with valid ID.
Retail Sales Associate
Macy's
Dallas
01.2024 - 06.2024
- Maintained cleanliness and organization of the sales floor.
- Greeted customers upon entering the store and provided assistance.
- Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
- Completed transactions in an efficient manner while providing excellent customer service.
Host
Eddies Tex Mex Cocina
Dallas
06.2021 - 06.2022
- Greeted guests warmly upon arrival.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Contributed to team efforts by accomplishing related tasks as needed.
- Assisted servers in seating guests by escorting them to their tables.
- Coordinated reservations and organized seating arrangements for optimal flow.
Host
Sunset crab shack
Dallas
03.2020 - 06.2021
- Greeted guests warmly upon arrival
- Managed reservations efficiently to optimize seating arrangements.
- Assisted servers by communicating guest needs promptly.
- Maintained cleanliness and organization in the waiting area.
- Managed incoming calls during busy shifts.
Education
Skyline High School
Dallas, TXSkills
- Multitasking
- Adaptability
- Cash handling
- Customer service
- Identification checks
Languages
Spanish
Native/ Bilingual
Timeline
Gas Station Clerk
Chevron
06.2024 - 12.2024
Retail Sales Associate
Macy's
01.2024 - 06.2024
Head Hostess
Eddies Tex Mex Cocina
07.2022 - Current
Host
Eddies Tex Mex Cocina
06.2021 - 06.2022
Host
Sunset crab shack
03.2020 - 06.2021
Skyline High School