Joanna Navarro
Ephrata,WA
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Hardworking and motivated [Job Title] with [Number] years of experience and record of success in [Type] industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Overview
4
4
years of professional experience
Work History
Manager
Taco Bell
Spokane, WA
09.2020 - Current
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Checker
Double M Orchards
Quincy, WA
06.2020 - 08.2024
- Maintained records of crop production and soil fertility levels.
- Worked cooperatively with other staff members to accomplish tasks efficiently.
- Developed strategies for improving efficiency in farming operations through better use of resources.
Manager
Taco Bell
Ephrata, WA
09.2020 - 09.2023
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Education
Certificate - Medical Assisting
Carrington College
Spokane, WA04-2024
Ephrata High School
Ephrata, WA06-2021
Skills
- Workforce Management
- Staff Development
- Strategic Planning
- Policy Implementation
- Performance Management
- Staff Training and Development
- Complex Problem-Solving
- Verbal and written communication
- Staff Management
- Team Leadership
- Product Management
Languages
English
Professional
Spanish
Professional
Accomplishments
- Carrington Mentor
References
References available upon request.
Timeline
Manager
Taco Bell
09.2020 - Current
Manager
Taco Bell
09.2020 - 09.2023
Checker
Double M Orchards
06.2020 - 08.2024
Certificate - Medical Assisting
Carrington College
Ephrata High School