Joanna Nelson
Portland
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively in fast-paced environments and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Patient Service Specialist
Providence St. Vincent Medical Center
Portland, Oregon
08.2023 - Current
- Schedule patient appointments.
- Maintain accurate patient records in electronic health systems.
- Address patient concerns and resolve issues promptly.
- Collaborate with healthcare providers to enhance patient experience.
- Performed administrative tasks such as filing, faxing documents, copying materials, and other clerical tasks.
Interior Design Assistant
Emily Elizabeth Home
Tigard, OR
05.2022 - 07.2023
- Researched fixtures and furnishings aligned with project requirements and design style.
- Tracked order shipments to monitor deliveries and viewed arriving items to confirm correctness.
- Measured rooms and documented information to plan layouts.
- Helped promote company by developing marketing collateral.
Customer Service Representative
Pottery Barn
Tigard, OR
11.2016 - 04.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Loan Document Specialist
U.S. Bank
Portland, OR
03.2015 - 06.2016
- Managed document processes through scanning, filing and transmitting while following all standard procedures.
- Reviewed and verified project documents for completeness, format and compliance with contract requirements.
- Evaluated various forms of documentation and reports for accuracy and completeness, identified deficiencies and advised on appropriate corrective measures to improve information details or processes.
Banker Support
U.S. Bank
Portland, OR
06.2014 - 03.2015
- Assisted customers by answering banking questions and recommending solutions.
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
- Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
Skills
- Multitasking and Prioritization
- Data entry accuracy
- Problem solving
- Team collaboration
- Exceptional verbal and written communication abilities
Timeline
Patient Service Specialist
Providence St. Vincent Medical Center
08.2023 - Current
Interior Design Assistant
Emily Elizabeth Home
05.2022 - 07.2023
Customer Service Representative
Pottery Barn
11.2016 - 04.2019
Loan Document Specialist
U.S. Bank
03.2015 - 06.2016
Banker Support
U.S. Bank
06.2014 - 03.2015