JOANNA RAM
San Diego,CA
Summary
Compassionate healthcare assistant with extensive experience in supporting patient care, improving patient outcomes, and enhancing overall well-being. Skilled in assisting with personal needs, activities of daily living, and ensuring a safe, organized environment for patients. Fluent in Kurdish, Arabic, and English, with a strong ability to build rapport with patients and their families, fostering comfort and trust. Proficient in patient charting, lab ordering, and using Epic for accurate medical documentation. Experienced in customer service, resolving inquiries, and maintaining high service standards. Possesses excellent communication and interpersonal skills, essential for effective collaboration with clinical teams, colleagues, and stakeholders. Committed to delivering high-quality healthcare while maintaining a positive and supportive atmosphere.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Care Team Assistant ( Radiology Tech Aid )
Scripps Clinic John R. Anderson V Medical Pavilion
07.2024 - Current
- • Delivered exceptional patient service as a core part of the clinical care team.
- • Assisted patients with personal needs, daily living activities, and data collection, while maintaining a safe and organized environment.
- • Provided patient care within the allowed scope under clinician supervision.
- • Supported the unit with patient logistics, clerical tasks, equipment/supply management, and charge reconciliation.
- • Assisted with patient charting in Epic, including lab orders and ensuring accurate documentation based on Radiology requirements.
- Served as an approachable point of contact for both family members and healthcare professionals seeking information about assigned patients.
- Maintained a clean and safe environment for patients, ensuring optimal healing conditions.
- Provided assistance with mobility and transportation needs for patients, promoting independence and improved quality of life.
- Performed routine vital sign checks, allowing nurses to focus on more complex tasks and increasing overall productivity.
Care Team Assistant - (Nuclear Medicine)
Scripps Center For Integrative Medicine
04.2024 - 07.2024
- Enhanced patient care by providing timely and accurate updates to medical staff regarding patient status.
- Assisted nurses with daily tasks, streamlining workflows and improving overall efficiency in the care team.
- Maintained a clean and safe environment for patients, ensuring optimal healing conditions.
- Improved communication between care team members by diligently documenting patient information and progress notes.
- Streamlined patient check-in processes for increased efficiency and reduced wait times.
- Improved patient comfort by efficiently positioning them for Imaging procedures.
- Enhanced collaboration with radiologists by effectively communicating patient information and specific imaging requirements.
- Contributed to a safe and hygienic environment by maintaining cleanliness of patient rooms and common areas.
Lab Assistant
Eton Biosciences | Telesis Bio
02.2022 - 09.2023
- Diluting and Measuring Sample
- Managed lab work smoothly and with reliable accuracy to meet regulatory and operational demands
- Collected, labeled and stored lab samples according to laboratory specifications
- Assisted with support duties such as filling products, labeling products, testing samples and taking inventory
- Demonstrated competence in collecting lab samples for testing
- Prepared samples for centrifugation, aliquoting and preserving sample integrity
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Delivered packages to customer doorsteps and business offices.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
Customer Support Specialist /Sales Associate Specialist
Best Buy
04.2021 - 02.2022
- Provided primary customer support to internal and external customers
- Evaluated account and service histories to identify trends, using data to mitigate future issues
- Fielded customer complaints and queries, fast-tracking for problem resolution
- Informed customers about billing procedures, processed payments and provided payment options setup assistance
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Mentored new employees on procedures and policies to maximize team performance
- Updated account information to maintain customer records.
- Developed strong customer relationships to encourage repeat business.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Education
High School Diploma -
Pathway Academy
San Diego, CA09.2024
Skills
- Information Protection
- Medical Terminology Knowledge
- Customer RMA Management
- Equipment Management
- Administrative Supports
- Office Administration
- Clerical Support
- Client Relations
- Consultative Sale
- Data Collection
- Data Entry
- First-aid and CPR
- Patient Care
Certification
- Administrative Professional Foundations
- Business Communications
- Certified BSL, American Heart Association (CPR and AED)
Timeline
Care Team Assistant ( Radiology Tech Aid )
Scripps Clinic John R. Anderson V Medical Pavilion
07.2024 - Current
Care Team Assistant - (Nuclear Medicine)
Scripps Center For Integrative Medicine
04.2024 - 07.2024
Lab Assistant
Eton Biosciences | Telesis Bio
02.2022 - 09.2023
Customer Support Specialist /Sales Associate Specialist
Best Buy
04.2021 - 02.2022
High School Diploma -
Pathway Academy
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