Joanna Ramirez
Fresno,Ca
Overview
9
9
years of professional experience
1
1
Certification
Work History
Public Notary
Self Employed Services
02.2025 - Current
- Facilitated accurate notarization of documents for real estate transactions, ensuring compliance with legal standards.
- Reviewed and verified identification of signers to uphold security and integrity of notarized documents.
- Coordinated and scheduled appointments efficiently, maximizing client satisfaction and service delivery.
- Educated clients on notary processes, enhancing understanding and trust in services provided.
Billing / Receptionist
Sunnyside Chiropractic & Wellness Center
04.2022 - 05.2023
- Greet patients
- Billing and verification
- Appointment setting
- Handle payments
- Customer service
- Multi line service
- Handled billing inquiries and processed payments efficiently while maintaining accuracy of financial records.
- Verified insurance information to streamline billing processes and reduce discrepancies.
- Managed a multi-line phone system proficiently, demonstrating strong communication and interpersonal skills.
- Ensured accurate data entry and record-keeping, maintaining the integrity and confidentiality of patient information.
Receptionist
Oro Financial
07.2021 - 04.2022
- Greeted clients
- Opened
- Out signage out daily
- Customer service
- Handled payments for mortgage loans and rent accurately and efficiently.
- Handled a multiphone line
- Cleaned and stocked the office.
- Filing
- Copying
- Emailing
- Look for properties
- Paid company bills
- Handled check deposits to bank
- Delivered exceptional client service by greeting clients and managing inquiries, enhancing overall customer experience.
- Maintained office cleanliness and organization, contributing to a more productive and welcoming work environment.
- Handled company bills and financial documentation with diligence, ensuring accurate record-keeping and regulatory compliance.
- Conducted property searches and market research to identify potential investment opportunities and support strategic decision-making.
- Managed check deposits and banking transactions, ensuring accurate financial processing and thorough reconciliation.
- Organized and maintained an efficient filing system, ensuring easy access to important documents and information.
- Made collection calls
- Managed collections on mortgages, rent, and loans.
BDC/CCC Supervisor
Razzari Auto centers
01.2017 - 11.2017
- Work on warm leads
- Make test drive appointments
- Close appointments
- Close sales
- Customer service
- Service department
- Achieve weekly sales goals
- Attend management seminars
- Review credit applications
- Train
- Interview new employees
- File
- Marketing
- Leveraged warm leads and appointment-setting strategies to consistently achieve and surpass weekly sales targets, demonstrating a strong ability to drive revenue growth.
- Excelled in customer service by addressing client needs and resolving issues effectively, resulting in improved satisfaction and increased customer loyalty.
- Conducted thorough credit application reviews, ensuring accuracy and compliance while facilitating the sales process and minimizing potential risks.
- Provided comprehensive training to new employees, equipping them with the skills and knowledge necessary to succeed in their roles and contribute to team goals.
- Participated in management seminars to enhance leadership skills, improving team performance and fostering a more collaborative work environment.
- Managed and optimized appointment scheduling processes, enhancing efficiency, ensuring maximum resource utilization, and contributing to overall productivity.
- Utilized marketing strategies to attract and engage potential customers, increasing lead generation and supporting the achievement of sales objectives.
- Conducted interviews to identify and recruit top talent, building a high-performing team capable of meeting and exceeding company expectations.
- Closed appointments effectively, converting potential leads into successful sales and demonstrating a keen understanding of customer needs and persuasion techniques.
- Supported the service department by coordinating customer requests and resolving service-related issues to ensure seamless operations and an enhanced customer experience.
Internet sales
Selma Automall
12.2024 - 10.2016
- Work with warm leads
- Schedule and confirm drive test appointments
- Follow up with customers
- Meet weekly sales goals
- File
- Review credit applications
- Enhanced customer retention through diligent follow-up and personalized service, consistently meeting and exceeding sales goals.
- Optimized appointment scheduling processes for test drives, contributing to increased customer engagement and lead conversion rates.
- Demonstrated proficiency in converting warm leads into successful sales through targeted communication and effective relationship-building.
- Maintained organized filing systems, ensuring accurate record-keeping and compliance with regulatory requirements.
- Leveraged customer feedback to refine sales approaches, improving customer experience and sales conversion rates.
- Applied strategic insights to review and enhance credit application processes, minimizing delays and improving approval rates.
- Consistently exceeded weekly sales goals by employing effective sales techniques and focusing on customer needs and preferences.
- Coordinated and scheduled high-impact test drives, increasing customer interest and the likelihood of sales closure.
- Proactively managed customer relationships through consistent and thoughtful follow-up, ensuring customer satisfaction and repeat business.
Internet Sales Manager
Kia Of Clovis
10.2016 - 01.2016
- Make appointment
- Work with warm leads
- Meet weekly sales goals
- Communicate with customers
- Schedule appointments for test drives
- Marketing
- Social media marketing
- Optimized appointment scheduling processes, leading to more efficient resource allocation and enhanced customer satisfaction.
- Mastered customer relationship management (CRM) techniques, resulting in improved customer retention and increased sales.
- Spearheaded marketing initiatives that boosted brand awareness and generated a higher volume of qualified leads.
- Enhanced customer communication strategies to ensure clear, consistent, and engaging interactions across all channels.
- Demonstrated expertise in scheduling and coordinating appointments, optimizing resource utilization and minimizing wait times.
- Boosted social media marketing efforts, expanding reach and engagement with target audiences.
- Consistently exceeded weekly sales targets, showcasing a strong drive to achieve and surpass performance goals.
- Coordinated test driving appointments effectively, providing a seamless and informative experience for potential buyers.
- Cultivated warm leads through targeted outreach and engagement, converting prospects into satisfied customers.
- Generated qualified leads through strategic marketing and networking efforts, contributing to a robust sales pipeline.
Education
GED - General Education
Reedley Adult School
Reedley, CACertification - undefined
National Notary Association
04.2025
Skills
- Customer service
- Attention to detail
- Strong communication
- Ability to handle sensitive information with confidentiality
- Sales
- Leadership
Certification
- Notary Public — State Certified
- Notary Signing Agent — Certified NSA
LANGUAGES
Spanish — Intermediate
English — Expert
Timeline
Public Notary
Self Employed Services
02.2025 - Current
Internet sales
Selma Automall
12.2024 - 10.2016
Billing / Receptionist
Sunnyside Chiropractic & Wellness Center
04.2022 - 05.2023
Receptionist
Oro Financial
07.2021 - 04.2022
BDC/CCC Supervisor
Razzari Auto centers
01.2017 - 11.2017
Internet Sales Manager
Kia Of Clovis
10.2016 - 01.2016
Certification - undefined
National Notary Association
GED - General Education
Reedley Adult School