Joanna Ruiz
Summary
I am a dedicated Client Administrator with a strong background in enhancing client engagement and streamlining operations. I'm also skilled in analyzing workflows and implementing improvements that boost efficiency and support client satisfaction. I've demonstrated success in coordinating team efforts to resolve issues promptly while maintaining high standards of documentation and compliance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Client Administrator
Protective Force International
Las Vegas, US
08.2024 - 05.2026
- Fielded requests for proposals and service inquiries from prospective and existing clients.
- Created and presented estimates and service agreements to drive client engagement.
- Submitted sales orders to third-party vendors, including requests for certificates of insurance.
- Managed client, sales, and operational datasheets, providing updates to upper management.
- Coordinated with departments on operational logistics and billing, adhering to CEO directives.
- Investigated clients and audited company portfolio for cost, income, and revenue analysis.
- Generated prospects and engaged in procurement strategies to enhance client retention.
Keyholder Manager
UNTUCKit
Las Vegas, US
08.2017 - 06.2024
- Trained team members on strategies that enhanced operational and sales performance.
- Implemented daily operating procedures to keep the store clean, adequately stocked and well-organized.
- Conducted department walkthroughs each shift to identify and address cleaning and stock replenishment issues.
- Maintained focus during busy times and delegated tasks to employees to keep the business running smoothly.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Supervised employees by directing tasks and clarifying expectations for customer service standards.
Sales Associate
Travis Mathew
Las Vegas, US
06.2021 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging. Increased sales by offering advice on purchases and promoting additional products.
Sales Associate
Marshall Retail Group
Las Vegas, US
10.2016 - 10.2016
- Increased sales and profits through proactive management strategies and improved sales training.
- Managed stock with inventory software, recommending accessories and complementary purchases to increase overall sales.
- Resolved customer challenges through tailored product and service recommendations.
- Delivered customer satisfaction by streamlining product return processes.
- Completed orders and organized product deliveries to meet customer timetables.
Education
Some College (No Degree) - Physics
University of Las Vegas
Las Vegas, NV, US01-2036
High School Diploma -
Sunrise Mountain High School
Las Vegas, NV06-2015
Skills
- Client onboarding processes
- Customer relationship management
- Client engagement strategies
- Customer feedback analysis
- Customer analysis
- Process optimization
- Effective data management
- Database management
- Technical customer support
- POS system expertise
- Organizational skills
- Verbal communication
- Relationship management
Certification
- Licensed Nevada Private Investigators Licensing Board (PILB) - 08/2024-08/2029
Languages
- English
- Spanish
Academic Achievements
- Millenium Scholarship Recipient
- Undergraduate Engineer Scholarship Recipient
- Mentorship for UNLV's student program
- Scientista Member - Organization that encourages women in science field
- SED Member - Organization for the Exploration and Development of Space
Hobbies and Interests
- Journaling
- Reading poems
- Studying about astronomy
- I like to watch anime
- Drawing and Painting
- I love attending bible studies
- Passionate about balancing physical health with mental and emotional wellness.
- Backpacking and Hiking
- A seeker for learning new skills and opportunities
Websites
Timeline
Client Administrator
Protective Force International
08.2024 - 05.2026
Sales Associate
Travis Mathew
06.2021 - 08.2021
Keyholder Manager
UNTUCKit
08.2017 - 06.2024
Sales Associate
Marshall Retail Group
10.2016 - 10.2016
Some College (No Degree) - Physics
University of Las Vegas
High School Diploma -
Sunrise Mountain High School