Rachel Shoup
Johnstown,PA
Summary
Compassionate mental health professional focused on optimizing client onboarding processes and fostering interdisciplinary collaboration. Developed personalized treatment plans and utilized electronic health records for accurate documentation, enhancing overall client care and treatment outcomes.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Administrative Assistant/Client Coordinator
Mount North Counseling
Johnstown, PA
05.2025 - Current
- Completed insurance verifications, streamlining client onboarding to minimize processing delays.
- Facilitated initial contact for new clients, establishing relationships to connect them with suitable providers.
- Trained new counselors and interns on systems, offering ongoing support to improve team efficiency.
Mental Health Professional
Clarvida
Johnstown, PA
11.2024 - 01.2025
- Implemented evidence-based therapeutic interventions addressing patients' emotional, behavioral, and psychological issues, resulting in improved treatment outcomes
- Monitored and evaluated patients' progress during treatment, ensuring timely adjustments to care plans for optimal recovery
- Utilized electronic health record systems to maintain accurate patient records and track treatment progress, improving documentation accuracy
Barista
Starbucks
Johnstown, PA
06.2020 - 11.2024
- Delivered exceptional customer service by greeting customers warmly and promptly addressing their needs, enhancing overall customer experience
- Prepared and served diverse coffee beverages, including espresso, cappuccino, latte, and cold brew, maintaining product consistency
- Maintained cleanliness and organization of workstations and equipment.
Social Work Intern
Mount North Counseling and Consultation
Johnstown, PA
01.2024 - 08.2024
- Executed evidence-based interventions to address specific client needs, facilitating measurable positive outcomes
- Developed personalized treatment plans for clients through comprehensive assessments and evaluations, ensuring tailored support for individual needs
- Engaged in regular supervision meetings with colleagues to discuss cases and gain insights on best practices, fostering collaborative learning
Social Work Intern
Indiana Regional Medical Center
Indiana, PA
08.2022 - 04.2023
- Guided clients through complex government assistance programs, such as Medicaid or SNAP, to enhance access to essential resources
- Coordinated with interdisciplinary teams to streamline services and resources for clients, ensuring improved care continuity
- Assisted clients in completing intake forms and gathering necessary documentation.
Psychology internship
ACRP
Johnstown, PA
01.2020 - 03.2020
- Collaborated with parents, teachers, and professionals to create personalized treatment plans, ensuring comprehensive support for each child's development
- Facilitated group therapy sessions to enhance social skills and emotional regulation for children with interpersonal difficulties, resulting in positive behavioral changes
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Direct Support Professional
Croyle Nielsen Therapeutic Association
Johnstown, PA
05.2019 - 10.2019
- Delivered direct care and support to individuals with disabilities, enhancing safety, well-being, and overall quality of life
- Guided individuals in developing independent living skills like budgeting, grocery shopping, and household chores, fostering increased autonomy
- Developed and implemented individualized support plans for clients' unique requirements.
Education
Master's degree - Social Work
Temple University
Remote08-2024
Bachelor of Science - Psychology
UNIVERSITY OF PITTSBURGH AT JOHNSTOWN
Johnstown, PA04-2021
Skills
- Client onboarding processes
- Insurance verification
- Electronic health records management
- Client coordination
- Client support coordination
- Interdisciplinary collaboration
- Mental health counseling
- Counseling sessions
- Team collaboration techniques
- Client onboarding
Certification
Driver's License
Timeline
Administrative Assistant/Client Coordinator
Mount North Counseling
05.2025 - Current
Mental Health Professional
Clarvida
11.2024 - 01.2025
Social Work Intern
Mount North Counseling and Consultation
01.2024 - 08.2024
Social Work Intern
Indiana Regional Medical Center
08.2022 - 04.2023
Barista
Starbucks
06.2020 - 11.2024
Psychology internship
ACRP
01.2020 - 03.2020
Direct Support Professional
Croyle Nielsen Therapeutic Association
05.2019 - 10.2019
Master's degree - Social Work
Temple University
Bachelor of Science - Psychology
UNIVERSITY OF PITTSBURGH AT JOHNSTOWN