Joanna Santillan
Mendota,CA
Overview
7
7
years of professional experience
Work History
Community Manager
Cirrus Asset Management
12.2023 - Current
- Maintained knowledge about current issues relating to economic development services and followed strict LIHTC procedures.
- Developed a comprehensive communication plan to streamline internal processes and ensure consistent messaging across platforms to ensure good standing of 240 affordable housing units.
Community Manager
Investment Property Group
02.2021 - 02.2024
- Streamlined regulatory processes for improved efficiency and reduced errors, leading to better overall compliance with HUD, RD and LIHTC.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings for a 60 unit property.
Data Entry Clerk
The Neil Jones Food
07.2017 - 10.2020
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Increased team efficiency by training new data entry clerks on company software, processes, and best practices.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
Accounts Payable Administrator
Prima Wawona
01.2020 - 07.2020
- Streamlined invoice processing by implementing an automated accounts payable system.
- Improved accuracy in expense reporting by conducting thorough reviews and verification of receipts submitted by employees.
Education
Associate of Science - Registered Nurse
Fresno City College
Fresno, CA05.2026
Bachelor of Science - Criminology: Law Enforcement
California State University - Fresno
Fresno, CA08.2021
Skills
Affordable housing programs knowledge
Yardi Systems
MRI Software
Daily Operations Management
Tenant and eviction laws
Maintenance Oversight
Customer Support
Auditing processes
General accounting
Invoice Processing
Timeline
Community Manager
Cirrus Asset Management
12.2023 - Current
Community Manager
Investment Property Group
02.2021 - 02.2024
Accounts Payable Administrator
Prima Wawona
01.2020 - 07.2020
Data Entry Clerk
The Neil Jones Food
07.2017 - 10.2020
Associate of Science - Registered Nurse
Fresno City College
Bachelor of Science - Criminology: Law Enforcement
California State University - Fresno