I have an expertise in customer service and residential cleaning, multitasking and prioritizing, ensuring high-quality assurance in fast-paced environments.
Overview
7
7
years of professional experience
Work History
House Cleaner
Pro Host Sedona
Sedona, AZ
01.2024 - Current
Maintaining a safe working environment through proper use of cleaning products and equipment.
Organizing tasks efficiently, prioritizing workload according to managerial preferences and property requirements.
Demonstrating flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
Adhering to professional house cleaning checklist.
Completing tasks within a specific time limit for each house.
Front Desk
Little Daisy Motel
Cottonwood, AZ
06.2017 - Current
Accurately process payments and balance daily cash drawer, maintaining financial integrity.
Resolve guest issues promptly, resulting in increased guest satisfaction.
Assist guests with special requests, ensuring a comfortable stay.
Managed reservations system effectively, minimizing mix-ups and overbookings.
Handle emergency situations calmly and professionally while following proper protocols.
Collaborate with housekeeping staff to ensure timely room availability for incoming guests.
Server/Expo
The Vault Uptown
Sedona, AZ
03.2022 - 01.2024
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cultivated warm relationships with regular customers.
Utilized communication practices with kitchen staff to deliver to guests in a timely manner.