Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joanna Schoen

Cottonwood,AZ

Summary

I have an expertise in customer service and residential cleaning, multitasking and prioritizing, ensuring high-quality assurance in fast-paced environments.

Overview

7
7
years of professional experience

Work History

House Cleaner

Pro Host Sedona
Sedona, AZ
01.2024 - Current
  • Maintaining a safe working environment through proper use of cleaning products and equipment.
  • Organizing tasks efficiently, prioritizing workload according to managerial preferences and property requirements.
  • Demonstrating flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
  • Adhering to professional house cleaning checklist.
  • Completing tasks within a specific time limit for each house.

Front Desk

Little Daisy Motel
Cottonwood, AZ
06.2017 - Current
  • Accurately process payments and balance daily cash drawer, maintaining financial integrity.
  • Resolve guest issues promptly, resulting in increased guest satisfaction.
  • Assist guests with special requests, ensuring a comfortable stay.
  • Managed reservations system effectively, minimizing mix-ups and overbookings.
  • Handle emergency situations calmly and professionally while following proper protocols.
  • Collaborate with housekeeping staff to ensure timely room availability for incoming guests.

Server/Expo

The Vault Uptown
Sedona, AZ
03.2022 - 01.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Utilized communication practices with kitchen staff to deliver to guests in a timely manner.

Education

Diploma -

Mingus Union High School
Cottonwood, AZ
05.2016

Skills

  • Customer Service
  • Health and safety compliance
  • Quality Assurance
  • Residential Cleaning and Sanitation
  • Hospitality background
  • Multitasking and Prioritizing
  • Electronic Communication

Timeline

House Cleaner

Pro Host Sedona
01.2024 - Current

Server/Expo

The Vault Uptown
03.2022 - 01.2024

Front Desk

Little Daisy Motel
06.2017 - Current

Diploma -

Mingus Union High School
Joanna Schoen