Joanna Semaan
Monroe Township Nj,NJ
Summary
Motivated candidate with a solid foundation in customer relations and organizational skills. Handles front desk operations and multitasks efficiently in fast-paced environments. Focused on providing attentive service and building rapport with clients to ensure satisfaction.
Overview
3
3
years of professional experience
Work History
Receptionist
HAIR BY KRISKELL
Old Bridge, NJ
09.2025 - Current
- Managed front desk operations, ensuring a welcoming environment for clients.
- Answered multi-line phone system, directing calls efficiently to appropriate staff.
- Scheduled appointments using salon management software, optimizing daily bookings.
- Assisted in maintaining cleanliness and organization of reception area and waiting room.
- Processed payments and managed cash register transactions accurately.
- Developed strong customer relationships through attentive service and effective communication.
- Coordinated with stylists to relay client preferences and appointment changes promptly.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Kept reception area clean and neat to give visitors positive first impression.
Wait Staff Member
Otilias Cafe
Spotswood, NJ
05.2024 - 11.2024
- Provided excellent customer service in fast-paced dining environment.
- Assisted with menu knowledge and food recommendations to enhance guest experience.
- Managed order accuracy through attentive listening and communication with kitchen staff.
- Maintained cleanliness and organization of dining area, adhering to health regulations.
- Adapted quickly to changing priorities during peak service hours, ensuring timely service delivery.
- Contributed to a positive team atmosphere, fostering strong relationships among colleagues and patrons.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
Sales Assistant Intern
Cell2go
Jersey City, NJ
01.2023 - 09.2023
- Assisted in managing customer inquiries and providing product information effectively.
- Collaborated with team members to enhance customer service experience and satisfaction.
- Helped organize promotional materials for marketing campaigns and product launches.
- Maintained cleanliness and organization of sales floor to promote a welcoming environment.
- Engaged with customers to gather feedback, enhancing service delivery and product offerings.
- Supported visual merchandising efforts, creating eye-catching displays that promoted key products.
- Streamlined checkout process for smoother transactions and reduced wait times for customers.
Education
Bachelor of Science - Psychology
Rutgers University
New Brunswick, NJ06-2029
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Scheduling
- Appointment scheduling
- Social media management
- Photo and video editing
- Teamwork and collaboration
- Content creation
- Social media
- Fast learner
- Computer skills
- Attention to detail
Languages
English
Full Professional
Arabic
Professional Working
Spanish
Elementary
Timeline
Receptionist
HAIR BY KRISKELL
09.2025 - Current
Wait Staff Member
Otilias Cafe
05.2024 - 11.2024
Sales Assistant Intern
Cell2go
01.2023 - 09.2023
Bachelor of Science - Psychology
Rutgers University