Summary
Overview
Work History
Education
Skills
Certification
Timeline
AdministrativeAssistant

Joanna Smith

Chicago,IL

Summary

At Walgreens Boots Alliance, I spearheaded the training of new pharmacy technicians, enhancing team efficiency significantly. My expertise in pharmacy software and customer service, coupled with a knack for problem-solving, streamlined prescription processes and improved patient satisfaction. Certified in Pharmacy Technician (CPhT) and adept in team collaboration, I excel in optimizing pharmacy operations.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Senior Pharmacy Technician

Walgreens Boots Alliance
08.2016 - Current
  • Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
  • Expedited prescription fulfillment through proficient use of pharmacy software systems, resulting in reduced wait times for customers.
  • Facilitated seamless communication between patients, healthcare providers, and insurance companies to expedite prescription processing.
  • Enhanced customer satisfaction with prompt and courteous service while addressing their prescription needs.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Resolved third-party billing, computer system and customer service issues.
  • Promoted cost savings for patients by identifying available pharmaceutical manufacturer discount programs or suggesting alternative generic options when appropriate.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Managed opening and closing duties for pharmacy.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

Education

High School Diploma -

John Hope College Prep
Chicago, IL

Skills

  • Pharmacy Software Proficiency
  • Pharmacy Law Compliance
  • Pharmaceutical Calculations
  • HIPAA Compliance
  • Pharmacy Ethics
  • Medication Reconciliation
  • Immunization Administration
  • Medication Dispensing
  • Insurance Verification
  • Drug Inventory Control
  • Insurance Billing
  • Prescription Interpretation
  • Workflow Optimization
  • Pharmacy and customer records management
  • Team Collaboration
  • New Hire Onboarding
  • Problem-solving skills
  • Manual and automated medication dispensing
  • Drug Inventory Management
  • Medicare and Medicaid process
  • Heartsaver First Aid CPR AED (First Aid CPR AED)
  • Customer Service
  • Certified Pharmacy Technician (CPhT)

Certification

  • CPhT - Certified Pharmacy Technician

Timeline

Senior Pharmacy Technician

Walgreens Boots Alliance
08.2016 - Current

High School Diploma -

John Hope College Prep
Joanna Smith