Joanna Spohn

Provides administrative support by managing customer phone calls and email correspondence, maintaining accurate records, and assisting with daily office operations. Creates, updates, and organizes Excel spreadsheets and Google Docs while ensuring data accuracy and efficiency. Manages filing systems, organizes important documents, and maintains a well-structured office environment. Utilizes Adobe Creative Cloud and InDesign to create, edit, and manage professional documents and digital materials.

Delivered professional residential cleaning services, ensuring high standards of cleanliness and organization. Completed a variety of tasks including deep cleaning, sanitizing, dusting, vacuuming, mopping, organizing spaces, and maintaining household areas. Coordinated time management while working independently and collaboratively to complete projects on schedule. Established trust with clients through reliability and consistent delivery of quality service.

Managed cleaning schedules to ensure timely completion of services.

Trained junior staff on cleaning techniques and safety protocols.

Inspected completed work for quality assurance and consistency.

Facilitated daily retail operations as Key Holder through effective opening and closing procedures, team supervision, and maintenance of high customer service standards. Managed cash handling responsibilities, including register operations, deposits, and end-of-day reconciliation. Trained employees, delegated tasks, and ensured an organized, efficient, and welcoming store environment, enhancing team cohesion and customer satisfaction. Coordinated inventory management, merchandising efforts, and resolved customer issues to improve customer satisfaction.

Supervised daily store operations, ensuring compliance with company policies and procedures.

Trained and mentored new team members on operational excellence and customer service standards.

Managed cash handling processes, including deposits, balancing registers, and resolving discrepancies.

Oversaw daily restaurant operations, ensuring exceptional customer service and compliance with company standards. Supervised and trained team members, delegating tasks to maintain a positive work environment. Managed opening and closing procedures, handled customer concerns, monitored inventory levels, and assisted with scheduling and staff coordination. Maintained high standards for food safety and service quality in a fast-paced environment.

Supervised team to ensure efficient service and adherence to operational standards.

Trained new staff on menu items, customer service protocols, and safety procedures.

Coordinated shifts and managed schedules to optimize workforce productivity.