Joanna Villarreal

• Trained and mentored associates to teach daily tasks and procedures.
• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
• Managed inventory tracking and physical inventory counts to minimize loss.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Coordinating and providing care that is safe, timely, effective, efficient, equitable, for every imagination child. Handling case assignments, draft service plans, review case progress and determine case closure. Helping each child achieve wellness and autonomy support to where the child might be sponsored. Help the family's and children with resources for their upcoming life.

• Communicate and provide therapeutic, physical, mental and psychosomatic assessments when needed
• Administer first aid according to prescribed procedures, and notify emergency medical personnel when necessary
• Supervise and coordinate the work activities of personnel, such as training staff members and assigning work duties
• Encourage participants to develop their own activities and leadership skills through group discussions
• Meet with staff to discuss rules, regulations, and work-related problems
• Manage the daily operations of recreational facilities

• Route emergency calls appropriately
• Developed and implemented specialized procedures for customer service operations.
• Provided crisis intervention services to individuals in need of emotional support and guidance.
• Developed individualized treatment plans tailored to the specific needs of each client.
• Offered crisis counseling services via telephone or online chat platforms when necessary.
• Responded quickly and effectively when emergency situations arose; managed high stress environments with professionalism.

• Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
• Manage staff, preparing work schedules and assigning specific duties
• Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand
• Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory
• Manage the movement of goods into and out of production facilities
• Direct non-merchandising departments of businesses, such as advertising or purchasing

• Accompany and assist emergency medical technicians on call
• Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls for departments.
• Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification
• Scan status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch.