Joanna Woods-Rossi
Spicewood,TX
Summary
Dynamic Sales Manager with a proven track record at Mediarailyard, excelling in relationship building and sales strategy development. Expert in client relationship management and team training, driving significant revenue growth through targeted initiatives. Committed to continuous improvement and empowering high-performing teams to achieve ambitious sales goals.
Overview
2026
2026
years of professional experience
Work History
Sales Manager
Mediarailyard
Llano, TX
12.2024 - 07.2025
- Spearheaded development of sales strategies to enhance customer engagement and retention.
- Facilitated execution of promotional campaigns to enhance product awareness.
- Mastered customer relationship management (CRM) tools to enhance tracking of sales leads and interactions.
- Engaged in training sessions to enhance product knowledge and refine sales techniques.
- Facilitated customer engagement to collect feedback and pinpoint service enhancement opportunities.
- Embraced new software systems to enhance overall team efficiency in sales processes.
- Managed customer relations issues to ensure prompt resolution and enhance client satisfaction.
- Drove sales revenue growth through the development and implementation of targeted sales strategies.
- Cultivated enduring client relationships by delivering exceptional customer service and maintaining consistent follow-ups.
- Cultivated and strengthened customer relationships while identifying and addressing needs through tailored service offerings.
- Navigated client objections by effectively addressing concerns and delivering tailored solutions.
- Cultivated extensive product knowledge to deliver customized solutions for client requirements.
- Facilitated engagement at industry events and conventions to identify and promote sales opportunities.
- Facilitated recruitment of top talent for sales team, enhancing overall team performance.
- Forged strategic partnerships with complementary businesses to enhance synergies and broaden customer reach.
- Cultivated a metrics-driven sales culture by defining clear performance indicators and conducting regular progress reviews.
- Established and optimized systems and procedures to drive sales growth.
- Partnered with upper management to drive continuous improvement initiatives.
- Facilitated one-on-one meetings with sales team members to identify and address selling hurdles.
- Oversaw account management to strengthen existing relationships and expand business share.
Senior Store Manager
Chico’s FAS
Cedar Park, TX
2015 - 2018
- Led team in achieving sales targets through effective merchandising and staff training
- Streamlined inventory management processes, enhancing stock accuracy and turnover rates
- Developed and implemented staff scheduling strategies to optimize labor costs and improve customer service
- Conducted regular performance evaluations, providing constructive feedback to foster employee growth
- Analyzed sales data to identify trends, inform product assortments, and drive promotional strategies
- Cultivated relationships with customers to enhance loyalty and elevate overall shopping experience
- Oversaw compliance with company policies and procedures, ensuring operational excellence across store functions
- Coordinated visual merchandising efforts that aligned with brand standards, resulting in increased foot traffic
- Optimized staffing schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Exceeded sales targets consistently through proactive promotion of products/services while maintaining exceptional levels of customer service.
- Enhanced store appearance with meticulous merchandising, visual displays, and well-organized inventory management.
- Maintained strict compliance with all safety regulations, legal requirements, and company policies to protect the business from potential liabilities.
- Maximized profitability by analyzing sales trends, adjusting product offerings accordingly, and optimizing pricing strategies.
- Improved overall store performance by implementing effective sales strategies and streamlining operational processes.
- Fostered a positive work environment by promoting open communication, employee recognition, and professional development opportunities.
- Championed employee growth by providing ongoing coaching, mentorship, and opportunities for career development within the organization.
- Increased customer satisfaction by prioritizing exceptional service and addressing concerns promptly and professionally.
- Initiated community outreach programs to foster positive relationships with local organizations, ultimately increasing brand visibility and generating goodwill among potential customers.
- Built and motivated stellar teams using sound judgment and decision-making, resulting in minimal turnover and superior performance.
- Maintained quality through training and coaching during daily activities.
- Supervised employees for exceptional store operations, customer retention and positive brand experiences.
- Communicated with key account contacts, responded to complex customer needs and consulted partners to boost sales among valued customers.
- Conducted regular financial analyses to identify areas of improvement and make data-driven decisions for future growth.
- Managed vendor relationships to negotiate competitive pricing and ensure timely delivery of products and supplies.
- Guided daily activities, overseeing accounts receivable, inventory reporting and bank deposits.
- Reduced inventory shrinkage by implementing loss prevention measures, conducting regular audits, and holding staff accountable for discrepancies.
- Identified and recommended areas for improvement in processes with targeted solutions.
- Collaborated with corporate leadership to align store operations with company-wide goals and initiatives.
Education
Bachelor of Arts - Psychology
California State University Los Angeles
Los Angeles, CA05.1993
Skills
Relationship building
Sales team training
Staff management
Goals and performance
Motivational skills
Sales expertise
Sales presentations
Client relationship management
Positive and upbeat
Sales planning
Sales tracking
Goal setting
Empowers high-performing sales teams
Continuous improvements
Operations
Promotional sales events
Training and development
Cold calling
Sales forecasting
Sales presentation
Timeline
Sales Manager
Mediarailyard
12.2024 - 07.2025
Senior Store Manager
Chico’s FAS
2015 - 2018
Bachelor of Arts - Psychology
California State University Los Angeles