JoAnna Young
Cypress
Summary
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
21
21
years of professional experience
2
2
years of post-secondary education
Work History
General Manager
Myeyedr
Houston
08.2025 - Current
- Oversaw budgeting processes and managed financial planning initiatives effectively.
- Cultivated relationships with vendors to optimize supply chain management.
- Led regular meetings to align team goals with company objectives and priorities.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created schedules and monitored payroll to remain within budget.
- Lead, coach, and develop team members while driving accountability to performance standards and KPIs
- Identify operational gaps and implement process improvements
- Maintain a structured, organized, and results-driven environment
- Step in as needed to support the team and maintain service levels.
Retail Store Manager
Victoria’s Secret
Cypress
07.2011 - 06.2025
- Resolved customer complaints in a timely manner to maintain positive relationships with customers
- Implemented strategies to increase customer satisfaction levels and build brand loyalty.
- Conducted regular meetings with staff members to discuss performance issues or new initiatives.
- Established weekly and monthly goals for sales staff to achieve desired results.
- Recruited, trained and managed a team of 30+employees.
- Executed merchandising strategies to support store sales growth.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Prepared and submitted nightly bank deposits.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
Retail Sales Manager
Bath & Body Works
Houston
08.2005 - 07.2011
- Managed daily operations of sales department, including supervision of staff members.
- Planned promotional events such as in-store discounts or special offers.
- Ensured compliance with company policies and procedures by all staff members.
- Resolved conflicts between customers and staff members in a professional manner.
- Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Implemented loss prevention strategies to reduce shrinkage and improve profitability.
- Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
Education
Tyler Junior College
Tyler, TX 07.1995 - 04.1997
Skills
- Customer service
- KPIs
- Strong multi-tasking
- Strategic planning
- Detail-oriented
- Visual merchandising
- Inventory management
- Conflict resolution
- Performance evaluation
- Scheduling
Accomplishments
- Platinum Store of Excellence 2021, 2023, and 2024
- achieving Top Excellence Sales Q4 2022, 2023, and 2024
Timeline
General Manager
Myeyedr
08.2025 - Current
Retail Store Manager
Victoria’s Secret
07.2011 - 06.2025
Retail Sales Manager
Bath & Body Works
08.2005 - 07.2011
Tyler Junior College
07.1995 - 04.1997