Joanna Zhinin
Elmhurst,NY
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
4
4
years of professional experience
Work History
Executive Receptionist
JLL, Jones Lang LaSalle
11.2021 - Current
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Managed invoicing and payment processing operations.
- Maintained open communication by presenting regular updates on project status to customers.
Lead Receptionist
JPM Physical Therapy
06.2020 - 10.2021
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Trained new employees on proper protocols and customer service standards.
Dental Assistant
Roosevelt Dental Care
07.2019 - 05.2020
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Trained new employees on proper protocols and customer service standards.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Education
Associate of Science - Business Administration And Management
Queensborough Community College of The City University of New York
Oakland Gardens, NY06.2025
Skills
- Customer and Client Relations
- Office Meetings
- Event Coordination
- Customer Service
- Problem Resolution
- Document Control
- Training and Development
Timeline
Executive Receptionist
JLL, Jones Lang LaSalle
11.2021 - Current
Lead Receptionist
JPM Physical Therapy
06.2020 - 10.2021
Dental Assistant
Roosevelt Dental Care
07.2019 - 05.2020
Associate of Science - Business Administration And Management
Queensborough Community College of The City University of New York