JOANNA J. ESTESS
Santa Teresa
Summary
Dynamic Human Resources Generalist with extensive experience at Sunland Park Racetrack and Casino, excelling in recruitment and benefits management. Proven ability to enhance employee engagement and ensure regulatory compliance. Skilled in conflict management and maintaining data confidentiality, driving organizational success through effective HR policies and employee onboarding initiatives.
Overview
19
19
years of professional experience
Work History
Human Resources Generalist
Sunland Park Racetrack and Casino
Sunland Park
02.2020 - 08.2025
- Managing day-to-day operations of Human Resources Office from 180 to 250 employees
- Managing administration of policies, procedures, and programs
- Recruitment and staffing, employee relations and company employee communication
- Employee orientation for all departments
- Managed benefits enrollment by answering questions and aiding employees with login details
- Assisting in selection and coordination of insurance brokers and insurance carriers, pension administration, and other outside sources
- Overseeing employee licensing compliance with guidelines of New Mexico Gaming Control and New Mexico Racing Commission.
- Directed and controlled Medical, dental and vision benefit packages
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork
Human Resouces Admin
Sunland Park Racetrack and Casino
Sunland Park
08.2017 - 02.2020
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintain and update employee files, personal data, performance records, and ensure data confidentiality and integrity.
- Post job ads, screen resumes, schedule interviews, manage candidate data, and prepare offer letters.
- Process new hire paperwork, set up payroll, conduct orientations, and manage termination processes.
- Manage HR documentation, generate reports, order supplies, and maintain office organization.
Financial Interpreter
Language Line Solutions
El Paso
04.2014 - 08.2017
- Provided interpretation services for Bank of America and Merrill Lynch clients
- Assured clients of accuracy of information being interpreted due financial complexity
- Calls varied from 401 K enrollment, distribution, and asset allocation
- Retail banking calls varied from simple fraud alerts, balance inquiries, account set up, and loan and credit card applications
- Assisted Mortgage clients with modifications, financing, and refinancing.
- Maintained confidentiality of sensitive information throughout sessions.
- Ensured cultural sensitivity during interactions to enhance understanding.
- Confirmed accuracy of technical terms and terminology and remained consistent during translation revisions.
- Adhered to ethical codes protecting information confidentiality.
Cashier
Sunland Park Racetrack and Casino
Sunland Park
06.2006 - 04.2014
- Effectively managed and balancing monies up to $30,000 at beginning and end of shift
- Managed main casino vault and balancing up to$1, 650, 00.00
- Assist in managing money room, balancing mutual tellers and concession banks up to $200,000.00 reconciled daily valet parking tip deposits and casino bank deposits
- Customer service experience assisting casino customers, payout customers, and general inquiries
- Take initiative in training new recruits in money room and casino.
- Processed customer transactions efficiently at a busy racetrack and casino.
- Assisted customers with inquiries about games and services offered on-site.
- Ensured compliance with gaming regulations and company policies during transactions.
- Performed other duties as assigned by management.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Followed company security procedures for handling large sums of money.
Education
Some College (No Degree) - Criminal Justice
EPCC
El Paso, TX05.2004
Some College (No Degree) - Criminal Justice
University of Texas in El Paso
El Paso, TX05.2001
High School Diploma -
Coronado High School
El Paso, TX05.2000
Skills
- HR policies
- Administrative support
- Maintaining files
- Scheduling
- Effective planning
- Team Player
- Conflict management
- Office administration
- Recruitment
- Human Resource Administration
- Benefits management
- Employee onboarding
- Employee engagement
- Data confidentiality
- EEO reporting
- Regulatory compliance
- Employee handbooks
- Interviewing expertise
- Report generation
- Employee surveys
Accomplishments
- Achieved more Gaming License approvals through effectively helping with credit karma and debt consolidation recommendations.
- Collaborated with team of Compulsive Gambling translating documents for Spanish speaker employees.
Languages
- Excellent,5,Fluent in reading, writing, and speaking Spanish
- Excellent,5, fluent in reading, writing and speaking English
- Very Good
Timeline
Human Resources Generalist
Sunland Park Racetrack and Casino
02.2020 - 08.2025
Human Resouces Admin
Sunland Park Racetrack and Casino
08.2017 - 02.2020
Financial Interpreter
Language Line Solutions
04.2014 - 08.2017
Cashier
Sunland Park Racetrack and Casino
06.2006 - 04.2014
Some College (No Degree) - Criminal Justice
EPCC
Some College (No Degree) - Criminal Justice
University of Texas in El Paso
High School Diploma -
Coronado High School