Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joanna K. Johnson

Roseville,CA

Summary

Customer service professional with a proven history of enhancing customer experiences across various sectors. Recognized for building strong relationships and consistently surpassing service expectations. Possesses adaptability and strong communication skills, dedicated to achieving high levels of customer satisfaction. Aiming to leverage a diverse background in a customer service role to drive organizational success.

Overview

24
24
years of professional experience

Work History

Home Care Provider

Self-employed
Tullahoma, TN
01.2025 - 06.2025
  • Delivered compassionate home healthcare assistance to ensure client safety and comfort.
  • Collaborated with healthcare professionals and families to develop tailored care plans.
  • Established strong rapport with clients through effective communication and emotional support.
  • Maintained accurate documentation of services and progress in compliance with regulations and confidentiality.
  • Received positive recognition for exceptional customer service and dedication to client needs.

Lead Barista

Fuel So Good
Tullahoma, TN
08.2017 - 07.2018
  • Delivered exceptional customer service through accurate order fulfillment and friendly interactions.
  • Built strong customer relationships by remembering preferences and resolving issues promptly.
  • Ensured a customer-focused environment by collaborating effectively with team members.
  • Exhibited professionalism in transaction management, resolving issues, and ensuring order accuracy and cleanliness standards.

Certified Pharmacy Technician

La Vita Compounding Pharmacy
San Diego, CA
05.2012 - 01.2017
  • Ensured accurate and safe medication dispensing through effective prescription processing assistance.
  • Delivered exceptional customer service by addressing inquiries and providing precise medication information.
  • Collaborated with healthcare professionals to enhance prescription processing efficiency and patient care.
  • Resolved billing and reimbursement issues while maintaining accurate documentation and regulatory compliance.

Master Hairstylist

Boston's Salon and Day Spa
San Diego, CA
01.2001 - 04.2012
  • Provided personalized salon experiences through on-trend hairstyles tailored to individual preferences.
  • Cultivated client relationships through attentive service and expert product recommendations.
  • Contributed to a welcoming and organized environment by collaborating effectively with team members.
  • Managed appointments, financial transactions, and records with professionalism and accuracy.
  • Maintained industry knowledge through ongoing research, resulting in positive client feedback and referrals.

Education

Google IT Support Specialist Certificate

Merit America
Online
02-2022

Certified Pharmacy Technician

United Education Institute
San Diego
05-2012

Associate of Arts - Cosmetology

San Diego City College
San Diego, CA
01-2001

Skills

  • Customer focus
  • Verbal and written communication
  • Team collaboration
  • Documentation management
  • Attention to detail
  • Adaptability
  • Interpersonal skills
  • Problem solving

Timeline

Home Care Provider

Self-employed
01.2025 - 06.2025

Lead Barista

Fuel So Good
08.2017 - 07.2018

Certified Pharmacy Technician

La Vita Compounding Pharmacy
05.2012 - 01.2017

Master Hairstylist

Boston's Salon and Day Spa
01.2001 - 04.2012

Google IT Support Specialist Certificate

Merit America

Certified Pharmacy Technician

United Education Institute

Associate of Arts - Cosmetology

San Diego City College

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