JOANNA MARIE SANDOVAL
Murrieta,CA
Summary
Dedicated, service-focused professional seeking to transition into healthcare as a Medical related works. Highly motivated to launch nursing career; future goals include education leading to RN certification and, ultimately Reliable worker with the ability to learn new concepts and skills quickly. Backed by a solid work history, reputation as a team player and passion for helping others. Background includes experience caring for older patients and Administrative works such as entering patients demographic into data base etc..
Overview
4
4
years of post-secondary education
15
15
years of professional experience
Work History
Senior Patient Care Coordinator
UnitedHealthcare- OptumRx
Jeffersonville, Indiana
11.2024 - 04.2025
- Oversee high-quality service delivery, manage complex clinical cases, streamline care workflows, and mentor junior staff.
- Managed patient inquiries and resolved issues efficiently.
- Collaborated with multidisciplinary teams to streamline patient services.
Patient Care Coordinator
UnitedHealthcare - OptumRx
Jeffersonville, Indiana
09.2023 - 11.2024
- Act as the primary liaison between patients, doctors, and pharmacy benefits. handled medication refills, verify insurance, process prior authorizations, and coordinate with the Pharmacy team to get complex medications to patients.
- Managed patient inquiries and resolved issues efficiently and effectively.
- Facilitated communication between patients, pharmacists, and medical professionals.
INSURANCE COORDINATOR MEDICAL RECEPTIONIST
ADVANCED DIAGNOSTIC CENTER LLC - DUBAI
01.2016 - 01.2019
- Interacted with guests in healthcare setting while managing administrative tasks to support medical team.
- Greeted patients professionally in person and on the phone, quickly addressing or referring questions and issues, scheduled appointments based on doctor availability, explained intake forms to new patients, and processed payments post-treatment.
- Comforted patients by anticipating anxieties and effectively answering questions; maintained office inventory, equipment, and supply needs while expediting orders.
MARKETING EXECUTIVE
Blue Diamond Facilities Management LLC
04.2016 - 01.2017
- JOB DESCRIPTION analyzing and investigating price, demand and competition devising and presenting ideas and strategies promotional activities compiling and distributing financial and statistical information writing reports organizing events and product exhibitions monitoring performance managing campaigns on social media.
NURSING ASSISTANT/ CAREGIVER
Caritas Elderly Home
01.2014 - 01.2016
- Assist clients in addressing everyday personal needs such as toileting, bathing and grooming Engage clients in physical and mental exercises prescribed by their doctors Arrange medicines to be taken on schedule by providing appropriate reminders or administering medication only upon doctor’s orders Observe elderly for signs of deterioration or concern and report them to the family or doctor on an immediate basis Measures and records vital signs/weights and reports variations in vital signs Maintains confidentiality in relation to all clients, healthcare staff and documentation Maintains a cooperative manner towards client/family and all members of the healthcare team.
Nursing Aide
Hospital Ng Makati, OSMAK
01.2012 - 01.2013
- Responsible for caring for elderly, disabled, mentally ill, or injured patients in a healthcare setting
- Performs direct care duties, including bathing, feeding, dressing, and ambulating.
ADMITTING OFFICER
University of Perpetual Help, Jose G. Tamayo Medical Center
01.2010 - 01.2012
- Responsible for greeting and welcoming patients and their families at the time of admission, and coordinating the efficient and timely flow of patients and their families ensures that patients are escorted to, and arrive at the appropriate area in the appropriate building, at the appointed time
- Provides exceptional customer service, and achieves and maintains high levels of patient, family, physician and customer satisfaction.
Education
Bachelor of Science - Nursing
UNIVERSITY OF MAKATI - College of Allied Health Studies
Makati, Philippines 06.2005 - 01.2009
Skills
- Responsible, organized and efficient worker with a goal-oriented attitude and maintain Confidentiality
- Friendly and cheerful, well presented person with clear speech and excellent telephone etiquette
- Hard worker and Achiever with proven ability to manage and perform under pressure in fast-Paced environment
- Fast Learner
- Competent and flexible character as individual worker
- Strong relationship to co-worker
- Have good knowledge in MS Office
- CAREGIVING
- Basic Nursing skills and procedures,
- Care of PatientAcross lifespan, Basic life Support, Emergency and disaster nursing
- Basic Nutrition
- Knowledge with Medical Terminology
Accomplishments
- BASIC LIFE SUPPORT (Cardio Pulmonary Resuscitation training for health & providers) FIRST AID TRAINING (Standard)
Languages
English and Tagalog
Timeline
Senior Patient Care Coordinator
UnitedHealthcare- OptumRx
11.2024 - 04.2025
Patient Care Coordinator
UnitedHealthcare - OptumRx
09.2023 - 11.2024
MARKETING EXECUTIVE
Blue Diamond Facilities Management LLC
04.2016 - 01.2017
INSURANCE COORDINATOR MEDICAL RECEPTIONIST
ADVANCED DIAGNOSTIC CENTER LLC - DUBAI
01.2016 - 01.2019
NURSING ASSISTANT/ CAREGIVER
Caritas Elderly Home
01.2014 - 01.2016
Nursing Aide
Hospital Ng Makati, OSMAK
01.2012 - 01.2013
ADMITTING OFFICER
University of Perpetual Help, Jose G. Tamayo Medical Center
01.2010 - 01.2012
Bachelor of Science - Nursing
UNIVERSITY OF MAKATI - College of Allied Health Studies
06.2005 - 01.2009