Joann Chang
US Citizen / Remote Only
Overview
8
8
years of professional experience
Work History
Senior UX Researcher
MetaMask @ ConsenSys
09.2022 - Current
- Conducted research on mobile app, extension, and portfolio crypto experience using mixed methods including usability testing, A/B testing, and surveys.
- Presented research findings utilizing Figma, Google Suite, Dovetail, and HeyMarvin.
- Managed end-to-end participant recruiting process involving sourcing, screening, consenting, and scheduling.
- Built and maintained research participant panel while overseeing ethics and legalities of user research.
- Scaled research practice by maintaining budget and managing PII study materials.
- Developed insight repository and authored internal UX research communications.
- Trained and onboarded new team members with comprehensive user research materials.
Senior UX Researcher & Strategist
Citi
01.2021 - 03.2022
- Advocated for underserved communities and new homeowners through impactful presentations using Keynote and InVision.
- Conducted independent research on product experiences across web and mobile domains, including inclusive design and payment systems.
- Assisted UX designers by performing competitive UI analyses to identify best practices.
- Analyzed user behavior via surveys, A/B testing, and usability testing to inform design decisions.
- Collaborated with designers, copywriters, producers, product managers, and interns to prioritize research opportunities.
UX Researcher & Analyst
Informa
10.2019 - 11.2020
- Analyzed Salesforce user interfaces to identify usability improvements for B2B sales associates and vendors.
- Examined existing data sets and product designs to formulate hypotheses for impactful research.
- Prioritized and directed research initiatives through interviews, surveys, ethnography, and user journey mapping.
QA Analyst & Technical Recruiter
Samsung Electronics of America
01.2017 - 01.2019
Education
Certification - User Experience Design & Research
Southern Methodist University
12-2019
Bachelor of Science - Merchandising
University of North Texas
12-2014
Skills
- Mixed methods research
- Qualitative research
- User interviews
- Remote testing
- Usability testing
- A/B testing
- User journey mapping
- Competitive analysis
- Quantitative research
- Survey design
- Information architecture
- Card sorting
- Data analysis
- Participant recruitment
TOOLS
- Figma
- HeyMarvin
- Dovetail
- Rally
- GitHub
- Notion
- Jira
- SurveyMonkey
- Alchemer
- DeSpark
- UserTesting
- UserZoom
- GreatQuestion
- Excel / Google Sheets
- Word / Google Docs
- PowerPoint / Google Slides
- ChatGPT
VOLUNTEERING 🩵
- Baylor Scott & White Hospital (volunteer, labor & delivery)
- Kollaboration Dallas (Executive Director)
- Korean Dallas Festival (Volunteer Coordinator)
- Miss Asian American Texas Pageant (Volunteer Coordinator)
Timeline
Senior UX Researcher
MetaMask @ ConsenSys
09.2022 - Current
Senior UX Researcher & Strategist
Citi
01.2021 - 03.2022
UX Researcher & Analyst
Informa
10.2019 - 11.2020
QA Analyst & Technical Recruiter
Samsung Electronics of America
01.2017 - 01.2019
Certification - User Experience Design & Research
Southern Methodist University
Bachelor of Science - Merchandising
University of North Texas
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