Rachel Bond
Mechanicsville,Maryland
Summary
SUMMARY
Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.
Overview
8
8
years of professional experience
Work History
Hair Salon Receptionist
Ashley Ednie, Expressions of Beauty
06.2020 - Current
- Greeted customers and handled their inquiries in a professional manner
- Balanced cash drawers daily to ensure accuracy of transactions
- Assisted with clerical tasks such as filing, faxing, copying, and answering phones
- Assisted with inventory management by ordering supplies as needed
- Developed strong relationships with existing clients through excellent communication skills
- Generated reports on monthly sales figures for management review
- Developed marketing strategies aimed at increasing clientele base
- Coordinated front desk operations and diligently helped in-person visitors and callers with knowledgeable assistance
- Received phone calls to assist customers in scheduling, rescheduling or canceling appointments
- Transmitted information or documents to customers through email and mail
- Composed and prepared routine correspondence, letters and reports with job-related software
- Protected clients' rights by maintaining confidentiality of personal and financial information
- Provided information regarding services, prices, and appointment scheduling
- Inputted client information into booking systems accurately
- Ensured that all salon supplies were stocked and ordered additional items when needed
- Scheduled appointments using an online booking system
- Assisted other team members with various tasks as needed.
Daycare Aide
Debra Dotson, Meredian Fitness Club
01.2020 - 06.2022
- Provided supervision and guidance to children while they participated in activities such as reading, arts and crafts, music, and outdoor play
- Worked closely with colleagues to ensure smooth running of operations
- Collaborated with other daycare assistants to create a cohesive and supportive team environment
- Enhanced academic, social and emotional learning with use of structured playtime and unstructured free play
- Managed inventory of supplies, requesting restocks as necessary to maintain resources.
Sterilization Technician
Thomas Hao, Hao Orthodontics
03.2016 - 01.2020
- Maintained sterilization equipment, ensuring proper functioning and safety
- Followed appropriate policies and procedures related to infection control practices
- Cleaned and sterilized instruments and equipment following policy procedures, industry standards and manufacturer instructions for use
- Sterilized dental equipment and examination rooms in accordance with infection control policies.
Education
Business Administration -
College of Southern Maryland
La Plata, MDSkills
- Customer Service
- Scheduling
- Data Entry
- Multitasking
- Punctual and Reliable
- Proficiency in Microsoft Office, Excel, PowerPoint, and Outlook
- Report Preparation
- 65wpm Typing Speed
References
- Tabitha Hogston, (301)-861-6247
- Stephanie Roberson, (301)-752-0708
- James Petrik, (301)-643-5330
Timeline
Hair Salon Receptionist
Ashley Ednie, Expressions of Beauty
06.2020 - Current
Daycare Aide
Debra Dotson, Meredian Fitness Club
01.2020 - 06.2022
Sterilization Technician
Thomas Hao, Hao Orthodontics
03.2016 - 01.2020
Business Administration -
College of Southern Maryland
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