Jo Anne Bossard
Philadelphia,PA
Summary
Results-driven professional with over 20 years of experience in sales and customer relationship management. Skilled in driving revenue growth and delivering exceptional customer service while supporting high-profile executives. Brings 15 years of data entry expertise and a proven ability to quickly master new skills and adapt to challenges.
Overview
42
42
years of professional experience
Work History
Administrative Assistant
Commonwealth Insurance Advantage
Fort Washington, Pennsylvania
06.2020 - 06.2026
- Provided customer support by addressing inquiries and resolving issues to enhance satisfaction.
- Entered customer data into agency systems with accuracy to ensure reliable information.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Sorted and arranged incoming and outgoing mail for efficient processing., records, and office supplies across daily administrative tasks.
Sales Manager
Bouche Productions
Phoenixville, Pennsylvania
03.2014 - 03.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Account Executive
The Knot
New York, New York
06.2002 - 09.2012
- Managed wedding vendor accounts across The Knot marketplace and planning products.
- Developed media packages for venue, florist, and photographer partners.
- Presented advertising solutions to couples-focused brands and service providers.
- Renewed client contracts through consultative account reviews and proposals.
- Coordinated campaign launches with marketing, creative, and operations teams.
- Maintained CRM records for pipeline, outreach, and account activity.
- Negotiated placements with vendor partners for bridal audience visibility.
- Built long-term relationships with wedding industry advertisers and local businesses.
- Maintained accurate records of all sales activities using CRM software systems.
- Managed accounts by providing ongoing technical support after the sale was completed.
- Generated weekly reports on sales performance against targets for upper management review.
- Provided timely customer service support to resolve any issues quickly and efficiently.
- Cultivated relationships with key decision makers through regular client visits and follow-up calls.
- Negotiated contracts with clients to ensure profitable outcomes for the company.
- Analyzed customer data to develop targeted campaigns that increased customer loyalty and retention rates.
- Attended networking events to build relationships with potential customers.
- Identified potential new customers through research of industry trends and competitive analysis.
- Developed and implemented a comprehensive sales plan to increase revenue in assigned territory.
- Developed pricing strategies tailored to individual clients based on their unique needs.
- Participated in training sessions on topics related to sales techniques or industry regulations.
- Maintained up-to-date knowledge of industry trends and developments.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Sales Representative Team Leader
Ridge Valley Associates
Hatfield, Pennsylvania
01.1997 - 06.2001
- Proposed actionable ideas and solutions to enhance team performance and achieve desired outcomes.
- Delivered friendly, knowledgeable service to support customer satisfaction and resolve issues.
- Organized and prioritized work tasks to ensure timely completion. to meet service goals efficiently.
- Executed daily duties with precision to maintain operational standards.
Data Entry Clerk
Forr’s Keypunch
Quakertown, Pennsylvania
01.1984 - 01.2000
- Entered client records into keypunch systems for Forr's Keypunch data services.
- Reviewed source documents for errors before processing entries.
- Updated databases with accurate customer and transaction information.
- Verified keyed data against paper records and correction requests.
- Protected confidential records during transcription and storage tasks.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Verified accuracy and completeness of data entry into the database system.
- Identified and corrected data entry errors to prevent duplication across systems.
Owner
JoJo’s Daycare
Lansdale, Pennsylvania
01.1993 - 06.1996
- Oversaw child safety, cleanliness, and licensing compliance.
- Planned age-appropriate activities, meals, and nap schedules.
- Managed parent communication, enrollment questions, and family records.
Education
High School Diploma -
Upper Perk High School
Red Hill, PA06-1986
Skills
- Administrative support
- Data entry
- CRM records
- Microsoft Excel
- Scheduling and planning
- Office coordination
- Time management
- Customer service
- Client communication
- Clear communication
- Problem solving
- Team collaboration
- Deadline oriented
- Multi-tasking
- Data organization
- Event planning
- Professional communication
Accomplishments
- 2002 MVP Rookie - The Knot
- 2008 Top Sales - The Knot
- 2006 Diamond Club - The Knot
- 2007 Diamond Club - The Knot
- 2008 Diamond Club - The Knot
- 2009 Diamond Club - The Knot
- 2010 Diamond Club - The Knot
Timeline
Administrative Assistant
Commonwealth Insurance Advantage
06.2020 - 06.2026
Sales Manager
Bouche Productions
03.2014 - 03.2020
Account Executive
The Knot
06.2002 - 09.2012
Sales Representative Team Leader
Ridge Valley Associates
01.1997 - 06.2001
Owner
JoJo’s Daycare
01.1993 - 06.1996
Data Entry Clerk
Forr’s Keypunch
01.1984 - 01.2000
High School Diploma -
Upper Perk High School