Joanne Brandt
Halethorpe,MD
Summary
Personable Office Administrator with 20 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
23
23
years of professional experience
Work History
Office Administrator
Hanger Clinic: Prosthetics & Orthotics
Laurel, Md.
12.2010 - Current
- Supported office manager with proactive correspondence management, document coordination and customer relations.
- Delivered clerical support by handling range of routine and special requirements.
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
- Reconciled account files and produced monthly reports.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Trained new employees on administrative procedures, company policies and performance standards.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Interacted with customers by phone, email or in-person to provide information.
Billing Specialist
Jack Lichtenstein, M.D.
Annapolis, Maryland
10.2008 - 07.2010
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Produced, distributed and tracked more than [Number] monthly invoices for [Type] business.
- Performed targeted collections on past due accounts aged over [Number] days.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
- Applied more than 300 payments per week.
Collections Specialist
Maxim Healthcare
Columbia , MD
11.2004 - 10.2008
- Counseled debtors on payment options and arranged installment agreements.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Achieved monthly goals of $[Amount] through effective use of [Type] and [Type] skills.
- Maintained high volume of calls and met demands of busy and productive group.
Referral Specialist
DeBorja And Perez-Alard, M.D.
Pasadena , MD
10.1998 - 08.2004
- Linked families to relevant community support to meet non-medical needs.
- Scheduled appointments with specialists on behalf of clients.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Weighed patient need, provider availability and insurance coverage to determine optimal scheduling.
- Verified insurance benefits and eligibility for [Type] procedures before referring clients.
- Obtained prior authorization for [Type] procedures.
- Assisted clients in locating resources that accepted various insurances.
- Trained [Number] staff on referral and intake process.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Education
High School Diploma -
Glen Burnie High School
Glen Burnie, MD06.1991
Skills
- Motivational Leadership
- Team Building
- Quality Assurance
- Report Preparation and Analysis
- Handling Customer Complaints
- Complex Problem Solving
- Methodical and Organized
- Friendly and Relatable
- Attention to Detail
- Verbal and Written Communication
- Honesty and Integrity
Timeline
Office Administrator
Hanger Clinic: Prosthetics & Orthotics
12.2010 - Current
Billing Specialist
Jack Lichtenstein, M.D.
10.2008 - 07.2010
Collections Specialist
Maxim Healthcare
11.2004 - 10.2008
Referral Specialist
DeBorja And Perez-Alard, M.D.
10.1998 - 08.2004
High School Diploma -
Glen Burnie High School